Shana Prioleau
Philadelphia,PA
Summary
Assistant Manager with 15 years of experience in a high corporate, multi-billion-dollar business. Goal-driven with a several-year record of accomplishments. Experienced in monitoring high levels of inventory, overseeing merchandising, and achieving high productivity and efficient task completion. Excel at leadership, communication, and problem-solving to enhance team performance and achieve store objectives. Committed to fostering positive customer experiences while driving business growth.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Sephora
Philadelphia, PA
01.2020 - 04.2024
- Lead and managed a 5-million-dollar store
- Hired staff/held interviews
- Achieved daily metric goals
- Visual merchandising
- Achieved financial chart goals through the company yearly
- Led teams through daily management training
- Created schedules
- Marketed products via personal anecdotes
- Daily financial vault calculations.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Operation Store Lead
Sephora
09.2008 - 12.2019
- Managed, loaded, and unpacked heavy loads of shipments delivered to stores
- Overnight store lead sessions
- Processing product shipments
- Processed transfers & returns to venders
- Networking through company trips
- Loss prevention training.
- Conducted daily store operations including opening and closing procedures, cash handling, register operations, and inventory management.
- Ensured compliance with company policies and procedures.
- Provided exceptional customer service to all customers.
- Served as a role model for other employees by demonstrating superior work ethic.
- Assisted in hiring and training new employees.
- Monitored store performance metrics, such as sales, profitability, and customer satisfaction.
Education
Associates of Computers and Technology - Computer Networking And Telecommunications
Metropolitan Career And Technology Nstitute
Philadelphia, PASkills
- Financial calculations
- Time management
- Microsoft office
- Customer Service
- Team building
- Strategic Planning
- Strategic Decision-Making
- Leadership
- Public speaking
- Customer Relations
- Stock management
- Loss Prevention
- Employee Coaching
- Employee Scheduling
- Attention to Detail
- Problem-Solving
- Team Management
- Motivational Techniques
Timeline
Assistant Store Manager
Sephora
01.2020 - 04.2024
Operation Store Lead
Sephora
09.2008 - 12.2019
Associates of Computers and Technology - Computer Networking And Telecommunications
Metropolitan Career And Technology Nstitute
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