TIFFANY EDWARDS
Memphis,TN
Summary
Customer Service Representative bringing exceptional skills in oral and written communication, active listening and problem-solving skills. Enhancing customer experiences by ensuring service-oriented behaviors, understanding customer desires, and providing solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Production Manager
Tower Garden LLC
02.2019 - Current
- Resolved issues to maintain productivity goals.
- Managed multiple projects, ensuring timely completion and meeting budget goals.
- Increased overall productivity by identifying any complications in the production process and proposing effective solutions.
- Managed continuous improvement initiatives to drive quality, flow, and output.
Customer Service Representative
Amazon
04.2016 - 02.2019
- Resolved customer complaints with empathy, to ensure loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
- Responded to customer requests for products and services.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team
- Resolving disputes and conflicts maintaining positivity and professionalism while under pressure
- Met with team members to develop best practices for consistent customer service delivery.
Production Line Worker
PFSweb
04.2011 - 03.2015
- Followed safety protocols to prevent accidents and injuries to self and others.
- Worked with other production workers to achieve smooth running of production line.
- Followed instructions to make products in line with customer specifications.
- Boxed, labeled, and shipped items to support assembly operations.
- Packaged and labeled products using RF scan gun.
Education
High School Diploma -
Simmons High School
Hollandale, MS05-2004
Skills
- Production planning
- Operations management
- Staff management
- Production scheduling
- Microsoft Word
Timeline
Production Manager
Tower Garden LLC
02.2019 - Current
Customer Service Representative
Amazon
04.2016 - 02.2019
Production Line Worker
PFSweb
04.2011 - 03.2015
High School Diploma -
Simmons High School
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