Tiffany Kirkum
Carrollton,GA
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
4
4
years of professional experience
Work History
Preventive Maintenance Consultant
Ttec (TeleTech) - HealthCare Solutions
11.2022 - Current
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Supported clients with business analysis, documentation, and recurring appointment.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Executive Administrative Assistant
I Am My Sister's Strength
05.2020 - Current
- Organized and updated schedules for executives.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
Subject Matter Expert
Ttec (TeleTech) - HealthCare Solutions
10.2020 - 11.2022
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Improved user productivity and efficiency through system training and support.
- Monitored and tracked user progress to identify improvement opportunities.
- Identified and recommended new products based on market research and consumer analysis.
- Collaborated with management to identify and prioritize new development concepts.
Education
Master of Arts - Health Administration
Ashford University
San Diego, CA08.2015
Bachelor of Arts - Health Administration
Ashford University
San Diego, CA06.2013
Skills
- Best Practices Implementation
- Configuration Management
- Cost Analysis
- Quality Assurance
- Staff Management
- Delivery Assurance
- Attention to Detail
- Integrity and Honesty
- Subject Matter Expert
- MS Office
- Client Rapport
- Strategic Planning
- Client Engagement
Timeline
Preventive Maintenance Consultant
Ttec (TeleTech) - HealthCare Solutions
11.2022 - Current
Subject Matter Expert
Ttec (TeleTech) - HealthCare Solutions
10.2020 - 11.2022
Executive Administrative Assistant
I Am My Sister's Strength
05.2020 - Current
Master of Arts - Health Administration
Ashford University
Bachelor of Arts - Health Administration
Ashford University
Similar Profiles
Alicia BrewtonAlicia Brewton
Health Insurance Agent at Ttec (TeleTech) - HealthCare SolutionsHealth Insurance Agent at Ttec (TeleTech) - HealthCare Solutions
Angel BrownAngel Brown
Customer Service Representative at Ttec (TeleTech) - HealthCare SolutionsCustomer Service Representative at Ttec (TeleTech) - HealthCare Solutions
James MingleJames Mingle
Webtech Website Support -UHC at Ttec (TeleTech) - HealthCare SolutionsWebtech Website Support -UHC at Ttec (TeleTech) - HealthCare Solutions
Shakeyda LawrenceShakeyda Lawrence
Healthcare Customer Service Representative at Ttec (TeleTech) - HealthCare SolutionsHealthcare Customer Service Representative at Ttec (TeleTech) - HealthCare Solutions
Krishnaben R. PatelKrishnaben R. Patel
Regulatory Affairs Associate at Vero Biotech Inc.Regulatory Affairs Associate at Vero Biotech Inc.