Tiffany Elliot
Mattapan,MA
Summary
- 012%3% & 2$% 45 45 & 4($%%$% 47&& 4 + 4- 83% & 9 :&$ 4'$% 4(&%1 4 & 4; &+ , % 4:1 .
- 4 45%.1 4$ %
- 7%$ ; 5< & !=% 9 :&$ 4; & '% 4
- 1 45$%& +& 1 % 11 & 4(>1 & ' %+ &$ + 1+4( & & 6 ,&+ 4?$% ($+&+1 1+6&%$ .
- 4.+ &
- 47 ' 4$ '
- 4 1& / %.5(.1 .&$#=%! :&$ 4@1& % 4A + 4 '$ +&&+ 4& && 1 & 4(>1 & %' 4(>1 &'++ % .
- 4(>1&& 4(1&%$% % 4(1
- B5 %+%.&$# 4(% &&%C%& 42 $ 4D& 1C%&%+ + 42
- 5$+ .&$%+% 42
- 45 +%&A% 4%&
- 4; & '
- (% /:,$%;+. .
- 4 E#F 4 7%$ ; 4 2
- 4 5%.1 4 %+ 4 @% 4 2+ 4 .+& + 4 ?G 4 & 4
- ( .
- H6 45%16 42
- 6 45 +$%%$%6 45 &6 4
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in homeless prevention roles with high-volume customer demands.
Overview
7
7
years of professional experience
Work History
Operations Manager
Boston Public Health Commission
Boston , MA
2021.01 - 2024.02
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
Case Manager
Gavin Foundation
Quincy , MA
2020.04 - 2022.02
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Provided crisis intervention support for clients in emergency situations.
- Developed individualized care plans with input from clients and their families.
- Maintained accurate case records and documentation according to agency guidelines.
Call Center Representative
AT&T
Quincy , MA
2019.04 - 2020.03
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Public Health Advocate
Boston Public Health Commission
Boston , MA
2017.02 - 2019.07
- Provided administrative and programmatic support to the public health team.
- Assisted in developing strategies to promote community-wide awareness of public health issues.
- Coordinated outreach activities to increase access to preventative care resources.
- Compiled reports detailing progress on current projects and initiatives.
- Gathered feedback from clients regarding their experiences accessing healthcare services.
Education
Medical Assistant Certification -
Bryman Institute
Brighton, MA2004-05
Skills
- Data Entry
- Multitasking
- Research
- Quality Assurance
- Cultural Awareness
- Problem Resolution
- Recordkeeping
- Data Management
- Self-Directed
- Collaboration
- Friendly, Positive Attitude
- Conflict Resolution
- Analytical and Critical Thinking
- Excellent Communication
- Written Communication
- Verbal Communication
- Troubleshooting
- Organization and Time Management
Timeline
Operations Manager
Boston Public Health Commission
2021.01 - 2024.02
Case Manager
Gavin Foundation
2020.04 - 2022.02
Call Center Representative
AT&T
2019.04 - 2020.03
Public Health Advocate
Boston Public Health Commission
2017.02 - 2019.07
Medical Assistant Certification -
Bryman Institute
Similar Profiles
Saynab YusufSaynab Yusuf
Emergency Medical Technician (BLS) at Boston Public Health Commission- Boston EMSEmergency Medical Technician (BLS) at Boston Public Health Commission- Boston EMS
Jacarl AndersonJacarl Anderson
Counselor at Boston Public Health CommissionCounselor at Boston Public Health Commission
Christopher FolkesChristopher Folkes
Campus Police Officer( Social Media Officer) at Boston Public Health CommissionCampus Police Officer( Social Media Officer) at Boston Public Health Commission