Tiffany Ellis
Detroit,MI
Summary
Seasoned professional with a diverse background in pharmacy operations, healthcare consulting, and customer service. Proven track record of addressing inquiries, troubleshooting issues, and prioritizing development concepts in alignment with organizational objectives. Expertise in educating patients on medication use, resolving prescription discrepancies, and ensuring regulatory compliance. Strong communicator with exceptional interpersonal abilities, consistently building positive relationships Leveraging recent experience in a call center environment to enhance communication and customer service strategies for even greater effectiveness.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Autonomous Specialist
Taskus
08.2021 - Current
- Prepared proposal documentation and specifications based on user analytics
- Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues
- Collaborated with management to identify and prioritize new development concepts
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
Licensed Pharmacy Technician
Eastern Market Pharmacy
02.2022 - 06.2023
- Supervised team of 4 front desk agents and helped to resolve issues arising during shifts
- Collaborated with the store manager to maintain daily operations
- Implemented successful healthcare programs through professionalism, quality of care, medical teaching and patient satisfaction
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration
Genoa Healthcare
07.2020 - 07.2021
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies
- Helped pharmacists clear problematic prescriptions and address customer questions to keep pharmacy efficient
School Bus Driver
First Student
08.2019 - 03.2021
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication
- Kept up to date on local, state and federal regulations related to school bus operations
Rosedale Pharmacy
10.2018 - 08.2019
- Counted, measured and compounded medications following standard procedures
- Entered and processed patients' prescriptions into the internal system
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
Education
Liberal Arts & Sciences, Associates Degree -
Oakland Community College
Auburn Hills, MI07.2008
Skills
- Software Proficiency
- Team Leadership
- Pharmacy Operations
- Customer Service
- Retail Inventory Management
- Document Management
- Medical terminology
- Detail-Oriented
- Strong Time Management
- Problem-Solving
- Strong Analytical Abilities
- Strong Oral and Written Communication Skill
Certification
- Pharmacy Technician Certification
- Pharmacy Technician License 5303015112REN23
- PTCB Certification
- Air Brake Endorsement
Timeline
Licensed Pharmacy Technician
Eastern Market Pharmacy
02.2022 - 06.2023
Autonomous Specialist
Taskus
08.2021 - Current
Genoa Healthcare
07.2020 - 07.2021
School Bus Driver
First Student
08.2019 - 03.2021
Rosedale Pharmacy
10.2018 - 08.2019
Liberal Arts & Sciences, Associates Degree -
Oakland Community College