Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Emerson

Lancaster,TX

Summary

Results-driven management professional with extensive experience seeking a challenging leadership role to leverage proven expertise in driving operational efficiency, team development, and strategic execution. With a track record of success in achieving organizational goals and delivering exceptional results, my objective is to contribute to the growth and success of a dynamic company by leveraging strong leadership abilities, business acumen, and strategic mindset. I aim to apply exceptional interpersonal and communication skills to foster collaboration, inspire high-performance teams, and drive positive change. As a detail-oriented and innovative problem solver, I am committed to driving continuous improvement, exceeding expectations, and making a significant impact on business outcomes.

Overview

17
17
years of professional experience

Work History

Dispatch Operations Manager

Expeditors
11.2023 - Current
  • Optimize dispatch operations by implementing efficient route planning and resource allocation strategies.
  • Utilize dispatch software (Crown Data Systems and Fleet Enable) to enter customer orders, deliveries and receipts.
  • Leverage Geographical Information systems interface to track orders and drivers to ensure accurate and timely delivery of shipments.
  • Facilitate cross-training initiatives among dispatchers in various departments leading to greater flexibility during peak periods.
  • Create and utilize end-user assessment testing to determine effectiveness of training and improve materials and methods.
  • Create, conducts, and deliveres role-based training to all drivers regarding dispatch and GIS systems and equipment, either in a group setting or a one-on-one situation; provided competent education and training to ensure effective service delivery, maintenance, and general care.
  • Improve customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery/pickup status.
  • Create detailed reports on dispatch operations performance metrics, identifying trends and highlighting areas for improvement.
  • Enhance communication between dispatchers and drivers for improved service delivery and customer satisfaction.
  • Maintain open lines of communication between operations personnel at all levels, fostering collaboration across functional areas within Expeditors organization.
  • Ensure compliance with DOT regulations and company policies at all times.
  • Comply with TSA/STA security requirements.
  • Enhance team productivity by providing ongoing training and support to fleet drivers.

HCV Specialist

New Jersey Department Of Community Affairs
08.2021 - 06.2023
  • Educated thousands of participants on fair housing program requirements and family obligations.
  • Conducted participant briefings as needed.
  • Worked with case managers in administering fair-housing intake for program applicants & participants.
  • Conducted annual/interim rectifications within required time frames.
  • Determined housing assistance payments and tenant rent calculations.
  • Prepared/Executed Housing Assistance Payment (HAP) Contracts.
  • Resolved concerns between owners, tenants and Public Housing Authority (PHA).
  • Processed all transactions within PHA’s required business systems and procedures.
  • Maintained accurate and complete applicant/participant files.
  • Responded to and resolved any quality control findings associated with work completed.
  • Provided excellent customer service to participants, landlords, co-workers, clients and vendors.
  • Conducted all job functions in alignment with PHA’s Administrative Plan, HUD regulations and other state and local requirements.
  • Perform other duties as assigned in a Hybrid role.
  • Worked alongside global business leader to deploy new training strategies.

Emergency Relief Assistance Case Manager

Louisiana U.S. Treasury Department
03.2021 - 06.2021
  • Managed caseload of 100 or more applicants throughout Louisiana.
  • Verified all necessary info and documentation provided by both tenant and landlord.
  • Identified and contact applicants for missing info, documentation, and
    eligibility status.
  • Completed initial award calculation for applicants that are determined
    eligible.
  • Updated applicants application status to “Team Lead Review” once applicant is determined to be eligible and their file is complete.
  • Communicated and worked closely with Team Lead and Project Deputy to ensure all project specific requirements were being met.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Assistant Front Desk Manager

Hampton Inn By Hilton
06.2018 - 03.2020
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Managed daily operation of 10-person customer service team for first year of employment.
  • Created and maintained staff training program that featured best practices for lead generation and customer retention.
  • Performed balancing of hotel accounts at end of day.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to General Manager on weekly basis.
  • Corrected guest issues in timely and professional manner with knowledgeable and friendly service.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Implemented policies and procedures to maintain compliance with brand standards and local regulations.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.

Housing Facilities Assistant

Grambling State University
04.2017 - 01.2018
  • Managed team of 30 employees, overseeing hiring, training, and professional growth of employees
  • Oversaw day- to-day operations of Maintenance, Support Workers and student workers.
  • Maintains records for inventory, maintenance and quarterly building inspections and detailed service logs.
  • Accepts service request from residents and routes to maintenance for prompt processing.
  • Conduct service follow-up when work orders are completed.
  • Ensured department is in compliance with state and federal guidelines.
  • Strengthened communication skills through regular interactions with others
  • Adaptable and proficient in learning new concepts quickly and efficiently
  • Proven ability to develop and implement creative solutions to complex problems

Assistant Property Manager

RISE Residential LLC
08.2014 - 03.2017
  • Assisted Property manager with organizing and executing marketing campaign and promotional events.
  • Administered operations to handle needs of more than 2,000 tenants across 12 property units.
  • Boosted occupancy 95% by leveraging market knowledge and successful promotional strategies
  • Directed capital expenditure analysis, financial reporting, information systems, and other accounting activities on corporate level.
  • Contributed to annual budget to analyze trends and obligations.
  • Oversaw accounting department, including accounts payable, accounts receivable, local and state taxes, annual reporting, and contract compliance.
  • Prepared quarterly and annual financial statements.
  • Created and implemented policies and procedures for effective property management.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Implemented preventive maintenance on machines and equipment to optimize safety and operational quality.

Dispatch Operations Manager

Suddenlink Communications
08.2010 - 12.2012
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Provided quality customer service surrounding company's values.
  • Scheduled, Coordinated and monitored progress of video, telephone, and high-speed internet installations and trouble service calls with customers.
  • Distributed scheduled work orders to over 20 technicians according to system requirements.
  • Prioritized and dispatched customer service request to available technicians; served as liaison between customer and technicians.
  • Operated systems communication center and attended to multiple sources of communications that arrived simultaneously.
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.


Financial Accounting Specialist

TDC, LLC
11.2010 - 02.2012
  • Offered results-driven accounting assistance to company departments with knowledgeable payroll, AP, AR and expense tracking support.
  • Completed payments and controlled expenses by receiving, processing, verifying, and reconciling invoices.
  • Charged expenses to accounts and cost centers by analyzing invoice/expense reports; recording entries.
  • Maintained accounting ledgers by verifying and posting account transactions.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
  • Maintained current understanding of state and federal accounting procedures to prevent any legal or compliance issues.
  • Coached, trained and delegated tasks to 20 team members to meet specific department goals
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
  • Investigated daily variances and corrected errors to resolve discrepancies
  • Input financial data and produced reports using SAP and Oracle
  • Maintained clean and organized files by keeping accounts payable records up-to-date.

Program Coordinator

Boys And Girls Club Of Northeast Louisiana
05.2008 - 07.2010
  • Assisted grant director and program team with program budgeting and tracking of funds.
  • Assisted in the development of grant proposals, securing funding for vital program initiatives.
  • Developed comprehensive training materials for volunteers, elevating quality of program delivery.
  • Monitored and ensured program information for www.bgca.net postings were current by following set procedures while working with editorial team.
  • Provided ongoing direction and leadership for program operations.
  • Completed all check requests, tracked payments, reviewed and analyzed submitted invoices and grant related expenses against contracts.
  • Organized and managed program development from conception through successful execution.
  • Coordinated, maintained and organized program materials/brochures, files (hard copy and electronic), spreadsheets and databases and ensure all are up-to-date.
  • Improved program processes where and when needed.

Education

Bachelor of Science - Biology

Louisiana Tech University
05-2003

Skills

  • Organizational strengths
  • Excellent managerial techniques
  • Customer relations
  • Accounting and bookkeeping
  • Financial Management
  • Project Management Capabilities
  • Advanced MS Office Suite knowledge
  • Operational Management
  • Administrative support specialist
  • Senior leadership support
  • Written and verbal communication
  • Documentation proficiency
  • Risk Management and Compliance
  • Strategic Planning and Execution

Timeline

Dispatch Operations Manager

Expeditors
11.2023 - Current

HCV Specialist

New Jersey Department Of Community Affairs
08.2021 - 06.2023

Emergency Relief Assistance Case Manager

Louisiana U.S. Treasury Department
03.2021 - 06.2021

Assistant Front Desk Manager

Hampton Inn By Hilton
06.2018 - 03.2020

Housing Facilities Assistant

Grambling State University
04.2017 - 01.2018

Assistant Property Manager

RISE Residential LLC
08.2014 - 03.2017

Financial Accounting Specialist

TDC, LLC
11.2010 - 02.2012

Dispatch Operations Manager

Suddenlink Communications
08.2010 - 12.2012

Program Coordinator

Boys And Girls Club Of Northeast Louisiana
05.2008 - 07.2010

Bachelor of Science - Biology

Louisiana Tech University

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