Tiffany Emmons
Aurora,CO
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Skyport Hospitality
11.2023 - Current
- I ensure positive guest experience - responding to any complaints quickly and effectively to ensure return guests
- I schedule labor by anticipating business activity while ensuring all positions are staffed and labor cost objectives are met
- I've brought labor hours from an average of 20% for FOH to 11.77% per week and made hours worked more efficient and productive as well
- I monitor projected sales vs actual sales and keep accurate record of invoices/inventory to make best use of our available budget
- I am confident in my abilities to support the restaurant FOH or BOH whatever need may arise. I'm passionate about creating an environment people want to work in and I believe this directly contributes to even greater guest experiences.
Assistant General Manager
Snooze an A.M. Eatery
05.2021 - 11.2023
- I'm a leader in achieving goals ranging from sales, operational costs, employee retention, food and beverage quality, cleanliness and sanitation, sustainability and most importantly, guest service and satisfaction
- I have led three different $3M-$5M Snooze restaurants in every aspect of the business including all FOH/HOH operations, scheduling, inventory, ordering, training, hiring, and coaching
- I helped launch the catering program and oversaw large catering orders from acceptance, setting them up for success through planning and ordering, and presenting them with excellence for the pickup - my team was recognized by Snooze for our success
Bartender
Grandma's House
10.2020 - 05.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
Halfpenny Brewing Company
06.2020 - 10.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender
Old Chicago
03.2019 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Customer Support Representative
OpenTable
06.2018 - 03.2019
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Trained new hires on company policies, procedures, and best practices in customer support roles.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Education
High School Diploma -
Trask Academy
Broken Arrow, OKSkills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Team leadership expertise
- Employee Relations
- Food safety and sanitation
- Employee Scheduling
- Operations Oversight
Career Certifications
- ServSafe Certified, 03/08/2029
- TIPS Certified, 05/07/2026
- Certified Beer Server - Cicerone Level One Certification, 05/27/2020
Timeline
Assistant General Manager
Skyport Hospitality
11.2023 - Current
Assistant General Manager
Snooze an A.M. Eatery
05.2021 - 11.2023
Bartender
Grandma's House
10.2020 - 05.2021
Bartender
Halfpenny Brewing Company
06.2020 - 10.2020
Bartender
Old Chicago
03.2019 - 03.2020
Customer Support Representative
OpenTable
06.2018 - 03.2019
High School Diploma -
Trask Academy
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