Summary
Overview
Work History
Education
Skills
Accomplishments
Software
LinkedIn
Timeline
Generic

Tiffany Endler

Canton,GA

Summary

Dynamic Sr. Application Support Analyst at Insight Global with a proven track record in optimizing system efficiency and enhancing client relations.

Overview

17
17
years of professional experience

Work History

Sr. Application Support Analyst

Insight Global
03.2024 - Current
  • Collaborate with cross-functional teams to implement necessary updates and optimize system efficiency.
  • Act as the primary point of contact for escalated issues, taking ownership until resolution was achieved.
  • Established strong working relationships with stakeholders at all levels of the organization through effective communication and collaboration.
  • Oversee the successful deployment of numerous software releases, ensuring seamless integration with existing systems.
  • Evaluate potential software enhancements by conducting thorough testing and analysis before implementation into production environments.

Accounts Receivable Resolutions Specialist

Insight Global
09.2021 - 03.2024
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Provide mediation for escalated accounts to resolve non payment issues (71 account portfolio)
  • Generated monthly accounts receivable reports to submit developments for management review.
  • Developed and implemented strategies to improve collection processes and reduce overdue payments.
  • Developed and maintained positive relationships with clients to maximize collections.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
  • Maintained ethical standards and accountability, managed risk, performed due diligence and implemented operational best practices.
  • Proved successful working within tight deadlines and fast-paced environment
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Self-motivated, with strong sense of personal responsibility

Accounts Receivable Specialist

MDL AutoMation / EyeQ Monitoring
08.2008 - 07.2021
  • Reviewed accounts on weekly basis to assess aging and pursue collection of funds.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Produced, distributed and tracked more than 550 monthly invoices for Technology / Security business.
  • Applied more than 500 payments per week.
  • Researched and resolved customer claims related to shortages, discount violations and returns.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Responded to inbound inquiries regarding accounts and payments.
  • Reviewed and assessed customer credit applications, and approved or denied depending on level of risk.

Education

Associate of Arts -

Fisher College
Boston, MA
05.1992

Skills

  • Cash application
  • Audit Coordination
  • Relationship building
  • Aging Reports Analysis
  • Account Reconciliation
  • Process improvements
  • Month-end closing procedures
  • Strong client relations skills

Accomplishments

  • Employee of the month for 4 times for most revenue collected.
  • Won High Character - Hard Work Award In 2022
  • Successfully worked with Clients and Internal team to reduce aging by $18 million in 2022

Software

  • Great Plains Accounting Software
  • Microsoft Excel ( V-Look Up's / Pivot Tables / Reporting
  • Continue Flow
  • SAP's
  • Salesforce
  • QuickBooks
  • Asana Project Management Software

LinkedIn

https://www.linkedin.com/in/tiffany-endler/

Timeline

Sr. Application Support Analyst

Insight Global
03.2024 - Current

Accounts Receivable Resolutions Specialist

Insight Global
09.2021 - 03.2024

Accounts Receivable Specialist

MDL AutoMation / EyeQ Monitoring
08.2008 - 07.2021

Associate of Arts -

Fisher College

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