Professional with expertise in account management, known for delivering impactful results and fostering strong team collaboration. Skilled in client relationship management, project coordination, and strategic planning. Reliable and adaptable, consistently meeting and exceeding expectations in dynamic environments. Strong communicator with focus on driving success and achieving organizational goals.
Overview
6
6
years of professional experience
Work History
Security Officer
Allied Universal
05.2023 - Current
Assist visitors with directions and information, enhancing their overall experience
Prepare detailed and accurate incident reports, ensuring clear communication
Anticipate and prevent potential safety hazards and security threats
Defuse conflicts using de-escalation and crisis management techniques
Enforce site rules and regulations, maintaining a secure environment
Area Director
CSC
04.2023 - Current
Enhanced team performance with careful monitoring and personnel empowerment
Collaborated with human resources to recruit, interview, and hire new employees
Ensured compliance with all applicable labor laws throughout the hiring process
Extended employment offers to successful candidates
Reviewed job applications and selected qualified candidates for interviews
Maintained accurate records of all applicant information in the applicant tracking system
Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Assistant Account Manager
Rhino Sports and Entertainment
12.2018 - 11.2022
Managed daily tasks such as scheduling, payroll, employee management, email correspondence, client relations, recruiting, and training
Conducted interviews with potential candidates
Provided training and guidance to recruitment team members on best practices
Partnered with HR teams to ensure seamless onboarding of new hires
Anticipated clients' needs by staying in touch on regular basis.
Managed and motivated employees to be productive and engaged in work.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Managed administrative and financial tasks such as payroll, recordkeeping and reporting.
Streamlined event planning processes by implementing efficient project management strategies.
Education
ASSOCIATE IN SCIENCE (A.S.) - BUSINESS MANAGEMENT
Liberty University
Lynchburg, VA
05.2025
Skills
In-person interviewing
Recruitment
Team motivation
Friendly, Positive Attitude
Problem-Solving
Teamwork and Collaboration
Additional Information
Assist visitors with directions and information, enhancing their overall experience., Prepare detailed and accurate incident reports, ensuring clear communication., Anticipate and prevent potential safety hazards and security threats., Defuse conflicts using de-escalation and crisis management techniques., Enforce site rules and regulations, maintaining a secure environment.
References
Kyle Headley, Rhino Sports and Entertainment Services, 336-409-7336
Coca-Cola at Universal Protection Services/Allied Universal Security ServiceCoca-Cola at Universal Protection Services/Allied Universal Security Service