Tiffany Erhardt
Shingle Springs,CA
Overview
21
21
years of professional experience
Work History
Newspaper Deliverer
Cerx Inc
El Dorado Hills, CA
01.2022 - 04.2025
- Provided excellent customer service when interacting with customers in person or over the phone.
- Participated in promotional activities intended to increase sales of newspaper subscriptions.
- Maintained cleanliness of vehicle interior and exterior.
- Maintained records of newspaper orders, customer complaints, and other related information.
- Maintained accurate inventory of newspapers delivered each day and reported discrepancies to supervisor.
- Checked the delivery route for any changes or updates before starting the job.
- Complied with safety regulations while operating delivery vehicles such as vans or cars.
- Monitored quality of service provided to customers and sought ways to improve it.
- Delivered newspapers to residential and commercial customers in a timely manner.
- Organized delivery routes according to efficiency guidelines set by management.
- Investigated customer complaints regarding missed or late deliveries.
- Ensured that all deliveries were made accurately and efficiently.
- Communicated with supervisor on a regular basis concerning issues related to newspaper delivery service.
- Developed solid connections with customers to promote products.
- Verified newspapers were bagged properly to prevent damage due to inclement weather.
- Streamlined delivery procedures by organizing loads, updating routes and staying up-to-date with customer specifications.
- Communicated with customers regarding delivery requests, stoppages and restarts of paper delivery.
- Arrived at main facility to pick up newspapers and loaded up car to begin daily delivery route on time.
- Reviewed routes and expected delivery time frames to determine proper order of deliveries and anticipate potential delays.
- Listened to and resolved customer's complaints regarding products or services.
Caregiver
Rodene Briscoe
El Dorado Hills, CA
09.2020 - 12.2021
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Accompanied clients to social events such as movies or plays.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Provided emotional support to clients during difficult times.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Assisted with meal planning to meet nutritional plans.
- Followed safe lifting and transferring techniques to transport residents.
- Improved patient outlook and daily living through compassionate care.
- Maintained clean and well-organized environment for client happiness and safety.
- Built strong and trusting rapport with clients and loved ones.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Drove clients to doctors' appointments and social outings.
Housecleaner
Self-employeed
Shingle Springs, CA
01.2019 - 08.2020
- Disinfected kitchen utensils like cutting boards and knives after use.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Swept patios or decks of debris or leaves with a broom or blower.
- Removed lint from carpets using a vacuum cleaner attachment.
- Applied waxes to woodwork or tile floors for protection against wear-and-tear.
- Organized closets according to customer specifications.
- Washed windows inside and outside as needed.
- Swept, mopped, vacuumed and polished floors of all types.
- Checked supplies inventory regularly to ensure adequate levels are available at all times.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
- Polished metal fixtures in kitchen and bathroom areas.
- Emptied wastebaskets and replaced liners.
- Assisted customers in selecting appropriate cleaning products for specific tasks.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Replaced air freshener cartridges when necessary to maintain pleasant odors in the home.
- Maintained supplies such as paper towels, toilet tissue, soaps.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Transported trash bags to designated outdoor receptacles for disposal.
- Cleaned homes following specific and detailed protocols and requests.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Used natural cleaning products where possible and followed product recommendations to maintain client safety.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Laundered sheets and other bedding, made beds and fluffed pillows.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Interacted pleasantly with clients and guests when performing daily duties.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Checked inventory for required supplies and made lists for needed cleaning products.
Front Office Assistant
RCR Plumbing & Mechanical
Sacramento, CA
10.2009 - 03.2010
- Greeted customers and provided assistance with inquiries.
- Organized filing system for customer records and documents.
- Assisted with the preparation of daily bank deposits.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Maintained a clean front office environment including lobby area.
- Monitored customer accounts for overdue payments or discrepancies.
- Sorted and distributed incoming mail to appropriate departments or individuals.
- Provided administrative support to management team when needed.
- Performed data entry of patient information into computer systems.
- Coordinated mailings of promotional materials and correspondence to customers.
- Inputted orders into database system accurately and timely.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Processed and filed paperwork, maintaining accurate and up-to-date records.
- Provided administrative support to office staff, improving productivity.
Office Assistant
MARK III DEVELOPERS
Sacramento, CA
02.2008 - 07.2009
- Performed data entry tasks into various computer systems accurately and efficiently.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered phone calls and directed them to appropriate personnel.
- Maintained an organized filing system of paper documents and electronic files.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Conducted research and compiled data for reports and projects.
Back Office Assistant
Bradshaws Restuarant
Sacramento, CA
02.2004 - 11.2007
- Monitored vendor accounts ensuring payments were made on time according to contract terms.
- Answered incoming calls from customers and responded to inquiries in a professional manner.
- Created invoices for customers using company software programs.
- Maintained detailed records of all transactions for future reference and audit purposes.
- Performed data entry tasks such as inputting purchase orders into the system, verifying product codes against invoices and updating customer profiles.
- Sorted mail received from customers or vendors, opened envelopes, scanned documents into appropriate files, attached labels or stamps prior to distribution.
- Assisted with the daily operations of the back office by organizing, filing and distributing documents.
- Managed back office workflow processes including document preparation, scanning and archiving activities.
- Ensured data entry accuracy while entering customer information into company databases.
- Monitored inventory levels and ordered new supplies to prevent shortages.
Education
Some College (No Degree) - Project Management
American Public University
West VirginaSkills
- Customer service
- Problem solving
- Communication skills
- Quality assurance
- Time management
- Project management
Timeline
Newspaper Deliverer
Cerx Inc
01.2022 - 04.2025
Caregiver
Rodene Briscoe
09.2020 - 12.2021
Housecleaner
Self-employeed
01.2019 - 08.2020
Front Office Assistant
RCR Plumbing & Mechanical
10.2009 - 03.2010
Office Assistant
MARK III DEVELOPERS
02.2008 - 07.2009
Back Office Assistant
Bradshaws Restuarant
02.2004 - 11.2007
Some College (No Degree) - Project Management
American Public University