Tiffany Erwin
Stamps,AR
Summary
Experienced Supervisor that provides oversight, guidance and work flow of all Health Information Management staff in the main HIM area. Accepts responsibility and accountability for operations of assigned functional areas in the Director's absence. Identifies and implements changes regarding policy, productivity and quality measures, and assures that staff performance improvements related to work-flow efficiencies and operations. Provides leadership and vision which drives teams to meet goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
HIM Supervisor
CHRISTUS St. Michael
08.2022 - Current
- Compiling, organizing, maintaining, and protecting confidential medical records
- Enters and maintains information in the electronic medical record (EMR)
- Monitors information in the EMR for accuracy
- Analyzes clinical data for research, process improvement, reporting, and more
- Certifies Birth Certificates
- Conducts weekly reports for Physician Suspension
- Manages HIM Team
Investigative Analyst
Correct Solutions Group
10.2021 - 08.2022
- Review high risk transactions for potentially fraudulent activity by reviewing and evaluating reports generated by our fraud detections systems
- Recognize and report emerging patterns of potential fraud
- Process and submit supporting documentation for chargebacks received
- Analyze chargeback activity to identify patterns that may be fraudulent
- Contact customers via phone to validate transaction activity
- Assist the Investigations Director with additional duties as needed.
Admin
Correct Solutions Group
03.2020 - 10.2021
- Assist call representatives with additional questions or issues
- Answer escalated calls
- Inform customers of policies and procedures
- Handled support and issue tickets
- Transferring funds from one account to another
- Listening to phone calls to assist with phone issues that customers might have
- Block phone numbers in the system for unwarranted calls
- Support the company's guidelines and procedures.
Front Office Receptionist
Love Ministries
04.2021 - 07.2021
- Greeting and welcoming clients with a positive atmosphere
- Answering questions that clients may have
- Collect personal and medical information from clients
- Schedule patients
- Entering information into the patient database
- Review client's documents for any errors
- Inform client of the company's form in terms they would understand.
Senior Call Representative
Correct Solutions Group
03.2020 - 08.2021
- Assist customers with deposits
- Handle Escalated Calls
- Conducting information to create accounts for customers
- Create issued tickets
- Receive calls in a timely manner, provide excellent customer service to clients
- Obtains client information by answering telephone calls; verifying information
- Informs clients by explaining procedures; answering questions; providing information
- Maintains and improves quality results by adhering to standards and guidelines.
Education
Bachelor's - Health Information Management
LOUISIANA TECH UNIVERSITY
Ruston, LA08.2022
Skills
- Time Management
- Quality assurance controls
- Multitasking abilities
- Microsoft Office
- Adaptability
- Analytical skills
Certification
- Registered Health Information Administrator
Timeline
HIM Supervisor
CHRISTUS St. Michael
08.2022 - Current
Investigative Analyst
Correct Solutions Group
10.2021 - 08.2022
Front Office Receptionist
Love Ministries
04.2021 - 07.2021
Admin
Correct Solutions Group
03.2020 - 10.2021
Senior Call Representative
Correct Solutions Group
03.2020 - 08.2021
Bachelor's - Health Information Management
LOUISIANA TECH UNIVERSITY
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