Tiffany Escobar
Pompano Beach
Summary
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals. Highly motivated sales associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
2
2
years of professional experience
Work History
Store Supervisor
Kilwins Chocolates & Ice Cream
07.2021 - Current
- Supervise daily operations including customer service, inventory and sales operations.
- Supervise subordinates and associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Maintain customer satisfaction with quick and professional handling of product returns.
- Boost sales by effectively cultivating customer rapport and delivering superior customer service.
- Educate and trained staff to equip with knowledge about products, customer service and store policies.
- Answer questions about store policies and addressed customer concerns.
- Secure building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Answere product questions and assisted customers in selection and checkout.
- Train newly hired sales team in upselling techniques.
- Implement daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Submitt reports to senior management to aid in business decision-making and planning.
- Maintain focus during busy times and delegated tasks to employees to keep business running smoothly.
- Educat staff on strategies for handling difficult customers and challenging situations.
- Volunteer for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Develop and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Research issues to obtain appropriate answers to customer inquiries.
Education
Associate of Arts - General Studies
Broward College
Fort Lauderdale, FLHigh School -
Admiral Farragut Academy
Tampa, FL05.2021
Skills
- Store Merchandising
- Documentation and Reporting
- Staff Supervision
- Customer Service
- Policies and Procedures
- Cash Management
- Multitasking and Organization
- Store Opening and Closing
- Sales Strategies
- Performance Assessment
- Problem-Solving
- Flexible Schedule
- Friendly and Positive
- Conflict Resolution
- Performance Reviews
- Delegating Work
- Replenishment and Recovery
- Employee Management
- Employee Training
- Loss Prevention Procedures
- Sales Promotions
Accomplishments
- Recommended and implemented several process improvements and increased productivity 10%.
Timeline
Store Supervisor
Kilwins Chocolates & Ice Cream
07.2021 - Current
Associate of Arts - General Studies
Broward College
High School -
Admiral Farragut Academy
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