Tiffany Everett
Layton,UT
Summary
Self motivated and results-oriented professional with a proven track record at D.E.F. Works, enhancing customer satisfaction and streamlining operations. Skilled in strategic planning and budget development, with a strong focus on customer relations and policy implementation. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
Work History
Co Owner
D.E.F. Works
04.2014 - Current
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Established foundational processes for business operations.
Merchandising Associate
Acosta Sales & Marketing
05.2015 - 06.2017
- Improved product visibility by creating eye-catching merchandise displays.
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
- Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
Inventory Supervisor
RGIS Inventory Services
03.2005 - 02.2013
- Supervised 2-20 inventory control personnel to support correct goods management and achievement of performance goals.
- Improved customer satisfaction by ensuring prompt order fulfillment through efficient inventory management practices.
- Developed standard operating procedures for the inventory department, resulting in more consistent processes and outcomes.
- Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
Work From Home Customer Service Representative
Occurrance Teleservices
06.1998 - 01.2004
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Hillcrest High School
Midvale, UTSkills
- Small business operations
- Customer Relations
- Policy and procedure implementation
- Sales Strategies
- Operations Management
- Strategic Planning
- Budget Development
Timeline
Merchandising Associate
Acosta Sales & Marketing
05.2015 - 06.2017
Co Owner
D.E.F. Works
04.2014 - Current
Inventory Supervisor
RGIS Inventory Services
03.2005 - 02.2013
Work From Home Customer Service Representative
Occurrance Teleservices
06.1998 - 01.2004
Hillcrest High School
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