Experienced healthcare professional with strong multitasking skills and a focus on delivering courteous patient service. Known for meticulous attention to detail, excels in delegating tasks, resolving issues, and leading by example. Proactive planning and organizational talents contribute to the smooth operation of healthcare facilities.
Overview
11
11
years of professional experience
Work History
Clinic Supervisor
Kids First Pediatrics Of GA
07.2024 - Current
Managed daily operations of 200-person clinic supporting approximately 880 patients per week.
Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage
Reduced waiting times by implementing effective scheduling practices and improving communication among staff members.
Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
Promoted a positive work environment by addressing employee grievances promptly and fairly.
Managed daily operations, ensuring smooth functioning and high-quality patient care within the clinic.
Led regular staff meetings to address concerns, share updates, and promote collaboration within the team.
Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
Denials / Referral / Medical Insurance Specialist
Kids First Pediatrics of GA
07.2023 - 07.2024
Assured timely verification of insurance benefits prior to patient procedures or appointments.
Improved cash flow by promptly following up on unpaid claims and resolving billing discrepancies.
Enhanced claim processing efficiency by thoroughly reviewing and analyzing denial trends.
Updated patient records with accurate, current insurance policy information.
Trained new staff on current, correct insurance verification procedures.
Posted payments to accounts and maintained records.
Resolved complex referral issues promptly, minimizing disruptions in patient care and maintaining positive relationships with providers.
Bookkeeper
Moncrief Enterprises
09.2022 - 07.2023
Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
Established QuickBooks accounting system to reflect accurate financial records.
Completed payroll for contractors and maintained detailed records of procedures.
Maintained and processed invoices, deposits, and money logs.
Handled day-to-day accounting processes to drive financial accuracy.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Managed and responded to correspondence and inquiries from customers and vendors.
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Operations Manager
Golden Hours Senior Services
10.2020 - 09.2022
Led hiring, onboarding and training of new hires to fulfill business requirements.
Supervised operations staff and kept employees compliant with company policies and procedures.
Spearheaded department training to enhance employee performance and boost employee productivity.
Led improvement initiatives to advance operational efficiencies and increase revenue.
Developed systems to track and log work issues.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Business Office Supervisor
Effingham Care And Rehabilitation Center
02.2019 - 10.2020
Oversaw financial operations, producing invoices, processing payments and preparing deposits.
Provided expert guidance on ABD Medicaid eligibility determination, streamlining enrollment processes for nursing home seeking assistance.
Performed account reconciliations and resolved variances.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Utilized company's accounting systems to review reports and prepare assessments.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Patient Access Supervisor
Effingham Health System
03.2014 - 02.2019
Collected over $1 million annually in upfront deductibles, co-insurance, and co-pays.
Conducted regular performance reviews for 25 staff members, providing constructive feedback and setting goals for future growth and development.
Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
Implemented training manuals, multimedia visual aids, and other educational materials in accordance with JCAHO, federal, state, and local guidelines, organizational and departmental policies and procedures.
Managed day-to-day operations of the Patient Access department, ensuring all tasks were completed accurately and in a timely manner.
Education
Associate of Science - Science And Healthcare Management
Ultimate Medical Academy - Clearwater
Clearwater, FL
07.2021
Skills
Decision-making
Strategic planning
Staff training and development
Customer relationship management (CRM)
Complex Problem-solving
Analytical skills
Timeline
Clinic Supervisor
Kids First Pediatrics Of GA
07.2024 - Current
Denials / Referral / Medical Insurance Specialist
Kids First Pediatrics of GA
07.2023 - 07.2024
Bookkeeper
Moncrief Enterprises
09.2022 - 07.2023
Operations Manager
Golden Hours Senior Services
10.2020 - 09.2022
Business Office Supervisor
Effingham Care And Rehabilitation Center
02.2019 - 10.2020
Patient Access Supervisor
Effingham Health System
03.2014 - 02.2019
Associate of Science - Science And Healthcare Management
Ultimate Medical Academy - Clearwater
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