Tiffany Exley

• Managed daily operations of 200-person clinic supporting approximately 880 patients per week.
• Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage
• Reduced waiting times by implementing effective scheduling practices and improving communication among staff members.
• Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
• Promoted a positive work environment by addressing employee grievances promptly and fairly.
• Managed daily operations, ensuring smooth functioning and high-quality patient care within the clinic.
• Led regular staff meetings to address concerns, share updates, and promote collaboration within the team.
• Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.

• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Improved cash flow by promptly following up on unpaid claims and resolving billing discrepancies.
• Enhanced claim processing efficiency by thoroughly reviewing and analyzing denial trends.
• Updated patient records with accurate, current insurance policy information.
• Trained new staff on current, correct insurance verification procedures.
• Posted payments to accounts and maintained records.
• Resolved complex referral issues promptly, minimizing disruptions in patient care and maintaining positive relationships with providers.

• Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
• Established QuickBooks accounting system to reflect accurate financial records.
• Completed payroll for contractors and maintained detailed records of procedures.
• Maintained and processed invoices, deposits, and money logs.
• Handled day-to-day accounting processes to drive financial accuracy.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Managed and responded to correspondence and inquiries from customers and vendors.

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• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Spearheaded department training to enhance employee performance and boost employee productivity.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Developed systems to track and log work issues.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

• Oversaw financial operations, producing invoices, processing payments and preparing deposits.
• Provided expert guidance on ABD Medicaid eligibility determination, streamlining enrollment processes for nursing home seeking assistance.
• Performed account reconciliations and resolved variances.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Utilized company's accounting systems to review reports and prepare assessments.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

• Collected over $1 million annually in upfront deductibles, co-insurance, and co-pays.
• Conducted regular performance reviews for 25 staff members, providing constructive feedback and setting goals for future growth and development.
• Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
• Implemented training manuals, multimedia visual aids, and other educational materials in accordance with JCAHO, federal, state, and local guidelines, organizational and departmental policies and procedures.
• Managed day-to-day operations of the Patient Access department, ensuring all tasks were completed accurately and in a timely manner.