Selenium, Appium, JUnit, TestNG, Microsoft Project, Slack, Microsoft Teams,Asana, SQL & Jira
Tiffany Fadiya
Germantown
Summary
Knowledgeable Software Data Specialist equipped with skills necessary to effectively manage and improve data capture and processing for software systems. Highly successful at building and administering databases, automating capture procedures and validating data quality. Expert in Jira, TestRail and TestLink with in-depth experience using advanced tools and controls.
Overview
14
14
years of professional experience
1
1
Certification
1
1
Language
Work History
Manual QA Analyst/Oncology Data Specialist
Walter Reed National Medical Center
Bethesda, MD
11.2023 - Current
- Optimized database performance with regular maintenance, backups, and updates to ensure smooth operations.
- Managed sensitive information responsibly, adhering to strict security protocols and maintaining confidentiality at all times.
- Reduced errors in data entry by creating user-friendly templates and providing thorough training for staff members.
- Answered telephones promptly, courteously, and efficiently responding to inquiries from patients and other healthcare professionals
- Maintained databases of patient information including contact details, allergies, medications, treatments, test results
- Analyzed large datasets to identify trends and patterns in customer behaviors.
- Compiled, cleaned and manipulated data for proper handling.
- Tested and refined data management systems to scale with increasing load demands.
- Coded and processed applications into required electronic formats.
- Evaluated efficiency and reliability of internal data management systems to identify and correct deficiencies.
- Ensured compliance with HIPAA regulations regarding confidential information handling procedures
- Maintained accurate records of billing codes used during patient visits in order to facilitate payment processing by insurance companies
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations
- Maintained complete confidentiality in accordance with organization and legal requirements
- Organized patient charts, gathering medical histories, lab results and consents
- Supported administration staff with records requests to support patient care
- Scanned incoming documentation
- Kept department clean, organized and professional
- Observed confidentiality and safeguarded all patient-related information
- Pulled patient charts for upcoming appointments
- Processed and invoiced records requests from patients, providers and third parties
- Obtained information by contacting appropriate personnel or patients
- Consolidated diverse medical records
- Organize files, schedule appointments and handle communications
- Managing and organizing patient’s health information
- Ensure accuracy, confidentiality, and accessibility of medical records, and handle tasks like coding, data entry, and maintaining electronic health records
- Compile and analyze medical information/data by supporting, treatment planning and ensuring accurate and comprehensive data within the department
- Release of information/handling requests for patient information, ensuring compliance with privacy laws
- Quality control/reviewing records of accuracy, completeness, and compliance with standards
- Compliance/ Adhering to healthcare regulations, such as HIPAA, and staying updated on industry standards
- Collaboration/ working with healthcare providers to obtain necessary documentation and supporting the overall coordination of patient care
- Training/ providing training to staff on proper record-keeping procedures and ensuring awareness of privacy regulations
- Actively participated in the development of new processes or methodologies that enhanced overall efficiency within the department.
- Technology systems and software and use different methodologies
- Partnered with IT specialists to address infrastructure needs and ensure seamless integration between software applications and databases.
- Increased productivity by developing user-friendly dashboards that allowed stakeholders to visualize key metrics easily and quickly.
- Utilizing electronic health record software and other related technologies efficiently
- Record management/ organizing and maintaining patient health records, ensuring accuracy and completeness
- Coding and classification/ assigning appropriate codes to diagnoses and procedures for billing and statistical purposes
- Data entry/inputting patient information into electronic health record systems, maintaining confidentiality and security
- Information retrieval/retrieving medical records as needed for healthcare professionals, ensuring timely access
- Maintaining organized, accurate, and confidential medical records, contributing to the smooth functioning of healthcare processes
- Managing and organizing cancer-related patient information within the healthcare system
- Collecting, coding, and maintaining accurate records of cancer cases
- Ensuring the completeness and accuracy of data related to cancer diagnoses, treatments and outcomes.
- Data collection, abstracting records, coding, quality assurance, research support, collaboration and privacy compliance.
- Ran statistical analyses within software to process large datasets.
- Helped develop and maintain deliverables and artifact templates.
- Prepared demonstrations showing product configurations and data handling capabilities.
- Handled information requests for public and protected data, employing proper procedures to handle each and protect important assets.
- Ran essential daily, weekly and monthly KPI metric reports from compiled data.
- Optimized quality of data by developing and continuously improving data collection and automated upload strategies.
- Supported operations staff in researching data configuration and processing issues.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Consistently met deadlines and delivered high-quality work, demonstrating a strong commitment to excellence in data management.
- Enhanced data accuracy by implementing efficient data validation processes and automating manual tasks.
- Streamlined data management for improved decision-making, through effective organization and storage of complex datasets.
- Collaborated with cross-functional teams to define key performance indicators and establish a shared understanding of business objectives.
QA Test Analyst/Case Manager
Montgomery County Coalition For The Homeless
Rockville, MD
04.2021 - 11.2023
- Is also responsible in providing administrative assistance duties on their day-to-day operations
- Responsible to help keep office or business organized and running smoothly
- Perform a variety of tasks such as answering phones, scheduling appointments, maintaining records, drafting emails, and other administrative duties
- Helping management and staff in carrying out their duties daily
- Be a point of contact for beneficiaries with clients’ referrals for healthcare reports
- Participate in meetings with service providers including physicians/psychiatrists to help resolve conflict and to help clients achieve their goals
- Maintain client files and active resource files
- Responsible for completing all program documentation in an accurate and timely fashion
- Compile client data for reporting purposes including inputting accurate and complete data in the Homeless Management Information System (HMIS)
- Maintain a log on all records requested from other facilities
- Coordinate with the appropriate providers to gather vital information needed for the medical documents
- Manage paperwork, organize files, schedule appointments, and handle communications
- Assist in budgeting, event planning, and maintaining office supplies
- Ensure smooth day-to-day functioning of an organization
- Managing and organizing patient’s health information
- Ensuring accuracy, confidentiality, and accessibility of medical records, and may also handle tasks like coding, data entry, and maintaining electronic health records.
- Improved software quality by designing and executing comprehensive test plans.
- Detected critical errors through thorough manual testing, leading to timely resolution before product release.
- Enhanced team efficiency by developing automated testing processes using industry-standard tools.
- Collaborated with cross-functional teams to ensure seamless integration of software components, resulting in a robust final product.
- Maintained detailed documentation of test results for future reference and analysis, streamlining the QA process.
- Reduced defect leakage rate by implementing rigorous regression testing strategies during multiple project phases.
- Supported rapid product development cycles with agile methodologies, ensuring consistent delivery of high-quality software releases.
- Facilitated smooth communication between QA and development teams by serving as a liaison, enabling faster issue resolution and improved collaboration.
- Applied risk-based testing techniques to prioritize test cases effectively, optimizing resource allocation during testing cycles.
- Ensured compliance with industry standards and regulations through meticulous adherence to documented procedures and guidelines.
- Contributed to the successful launch of several major software products by consistently meeting aggressive deadlines without compromising on quality assurance principles.
- Streamlined bug tracking workflows using advanced ticketing systems designed specifically for the QA environment, expediting issue resolution times significantly.
- Managed test environments effectively, ensuring accurate replication of production conditions for more realistic testing scenarios.
- Participated in regular project review meetings, providing QA updates and recommendations to stakeholders for informed decision making.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Developed and maintained defect databases for known issues.
- Kept scripts and test cases updated with current requirements.
Manual QA Analyst/ Team Coordinator
The Arc Montgomery County
Rockville, MD
08.2019 - 04.2021
- Analyzed project data to identify areas of improvement in team processes
- Team Coordinators must be highly organized with use of the database, paperwork and deadlines, as well as the ability to multi-task and prioritize
- Will carry and respond to all emergency cell phone communications in a timely manner
- Will access the importance of those communications and resolve all issues related to the incident
- Will ensure that everyone’s fundamental rights are respected and act as an advocate on behalf of the individuals we support, when needed; will ensure the health and safety of everyone
- Will identify, facilitate and utilize community resources and services to include government benefits programs
- Types up medical documents using acceptable correspondence format
- Analyze research and evaluate various medical documents
- Generate invoices for the copying of the services for all the records for which billing is required
- Managing correspondence, organizing and maintaining files, scheduling appointments, handling phone calls, preparing reports and assisting with various office tasks
- Coordinating meetings, managing office supplies and supporting the overall administrative needs of a team or organization
- Coordinating office activities, managing schedules, handling communication, maintaining records, and overseeing staff
- Budget management, policy implementation, and ensuring compliance with organizational procedures
- Contribute to the smooth functioning of an organization by managing various administrative functions and supporting day-to-day operations.
- Increased team efficiency by streamlining communication channels and implementing task management software.
- Enhanced project outcomes by coordinating team efforts and ensuring timely completion of assignments.
- Reduced project turnaround times, consistently meeting or exceeding deadlines for deliverables.
- Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
- Served as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.
- Provided comprehensive administrative support to the team, enabling them to focus on high-impact tasks and achieve better results.
- Mentored junior team members, fostering professional growth through skill development workshops and one-on-one coaching sessions.
- Developed strong relationships with cross-functional teams, facilitating collaborative efforts towards shared goals.
- Organized training programs for new hires, expediting their integration into the team''s processes and culture.
- Directed weekly status meetings with agenda-setting, note-taking, and follow-up action items to ensure alignment among all stakeholders involved in ongoing projects.
- Implemented performance tracking systems to monitor individual progress and identify areas for improvement in realtime.
- Assisted in budget planning and financial management for the department, maximizing resources while maintaining fiscal responsibility.
- Supported the successful completion of departmental objectives through proactive coordination of resources, personnel assignments, and workload balancing across various projects.
- Managed team workload to reach targets for specific tasks.
- Led team meetings each shift to discuss scheduling, production and maintenance needs.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Used advanced features of Microsoft Office to complete necessary reports for senior management review.
- Trained technicians on all processing equipment.
- Maintained central calendars and shift scheduling to meet important deadlines.
- Supervised 33 staff and contractors.
Manual QA Analyst Program Manager
Community Services For Autistic Adults & Children
Montgomery Village, MD
12.2017 - 08.2019
- Answering phone calls, taking messages, and responding to emails
- Scheduling appointments and meetings for management and staff
- Entering data into databases or spreadsheets
- Organizing and maintaining physical and digital files
- Drafting letters, memos, and other documents
- Managing the calendar of supervisor or manager
- Arranging travel accommodations including hotels and car rentals
- Ordering office supplies, equipment and other materials
- Complete progress reports and prepare materials for annual meetings; help in recruitment and selection processes for group residence staff
- Typed correspondences and documents from draft to final version, such as reports, forms, and spreadsheets
- Maintained internal office reports and filing system, and updated project status spreadsheets Ensure house staff complete required training and maintain credentials by promptly addressing certification gaps.
- Coordinate and prepare staff daily schedules and workflow for group residences
- Organizing and maintain files, managing correspondence, scheduling appointments, handling phone calls, preparing reports, and assisting with numerous office tasks
- Coordinating various meetings, managing office supplies, and supporting the overall administrative needs of a team
- Collaborate with healthcare professionals to maintain comprehensive and up-to-date records
- Assist in quality assurance, audits and compliance with relevant regulations
- Coordinating office activities, managing schedules, handling correspondence, and ensuring efficient day-to-day operations
- Maintaining organizational efficiency and supporting different departments
- Handling communication, maintaining records, and overseeing administrative staff
- Budget management, policy implementation, ensuring compliance with organizational procedures.
- Improved product quality by implementing rigorous testing and monitoring procedures.
- Developed and executed comprehensive quality assurance programs for timely project delivery.
- Enhanced customer satisfaction with thorough defect identification and root cause analysis.
- Streamlined processes for increased efficiency, reducing the time required for quality control activities.
- Led cross-functional teams to identify areas of improvement in product development processes.
- Managed external vendor relationships to ensure consistent adherence to company standards and protocols.
- Conducted regular audits and assessments, resulting in improved compliance with industry regulations.
- Implemented corrective actions to address identified gaps in quality management systems.
- Coordinated training initiatives for staff members, increasing their awareness of best practices in quality assurance techniques.
- Collaborated with stakeholders to establish key performance indicators and drive continuous improvement efforts.
- Reduced risk of non-compliance by maintaining up-to-date knowledge of regulatory changes and updating internal policies accordingly.
- Oversaw the implementation of new software tools, streamlining data collection and reporting processes.
- Optimized resource allocation by developing strategies for more efficient use of personnel and equipment during testing phases.
- Prevented costly rework by identifying potential issues early in the production process through effective risk management analysis techniques.
- Established a culture of continuous improvement within the organization, fostering a proactive approach to addressing quality concerns before they escalate into larger problems.
- Presented findings from audits and assessments to senior leadership, driving strategic decision-making related to product improvements or process changes.
- Fostered collaboration between departments by facilitating communication about shared goals around quality assurance projects or initiatives.
- Ensured that all project documentation met established guidelines and requirements, leading to successful completion and submission.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Reported production malfunctions to managers and production supervisors.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Evaluated interactions between associates and customers to assess personnel performance.
- Applied coaching techniques and tools to support managers and team members in improving performance.
QA Test Analyst/Coordinator of Community Services
Total Care Services, Inc
Lanham, MD
12.2015 - 12.2017
- Provided data input, updated and maintained office calendar, and managed office contact lists Gathered administrative and clinical statistical information from multiple sources and performed analytical reports
- Analyze research and evaluate various medical documents
- Maintained calendars of upcoming events, meetings and deadlines
- Facilitated communication between different departments in order to resolve issues quickly
- Resolved customer complaints in a timely manner while upholding company standards
- Managed day-to-day operations of the department including scheduling tasks and assigning duties
- Maintained records of customer needs and preferences
- Maintain a log on all records requested from other facilities
- Generate an invoice for the copying services for all records for which billing is permitted
- Developed work schedules according to budgets and workloads, covering priority tasks
- Issued work schedules, duty assignments and deadlines for office or administrative staff
- Managing and organizing patient’s health information
- Ensuring accuracy, confidentiality, and accessibility of medical records, and may also handle tasks like coding, data entry and maintaining electronic health records.
- Improved software quality by designing and executing comprehensive test plans.
- Detected critical errors through thorough manual testing, leading to timely resolution before product release.
- Enhanced team efficiency by developing automated testing processes using industry-standard tools.
- Collaborated with cross-functional teams to ensure seamless integration of software components, resulting in a robust final product.
- Maintained detailed documentation of test results for future reference and analysis, streamlining the QA process.
- Reduced defect leakage rate by implementing rigorous regression testing strategies during multiple project phases.
- Supported rapid product development cycles with agile methodologies, ensuring consistent delivery of high-quality software releases.
- Identified opportunities for improvement in existing QA processes, leading to more effective testing practices and better overall results.
- Facilitated smooth communication between QA and development teams by serving as a liaison, enabling faster issue resolution and improved collaboration.
- Applied risk-based testing techniques to prioritize test cases effectively, optimizing resource allocation during testing cycles.
- Ensured compliance with industry standards and regulations through meticulous adherence to documented procedures and guidelines.
- Mentored junior team members in best practices for software testing, fostering a culture of continuous learning within the department.
- Performed root cause analysis on defects identified during testing, providing valuable feedback to developers for swift remediation efforts.
- Streamlined bug tracking workflows using advanced ticketing systems designed specifically for the QA environment, expediting issue resolution times significantly.
- Championed a customer-centric approach throughout all stages of the QA process, resulting in software solutions that consistently exceeded end-user expectations.
- Managed test environments effectively, ensuring accurate replication of production conditions for more realistic testing scenarios.
- Analyzed quality and performance data to support operational decision-making.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Edited, proofed and critiqued internal documents to improve clarity.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Kept scripts and test cases updated with current requirements.
QA Analyst/Project Manager
Medical Management & Rehabilitation Services
Baltimore, MD
05.2014 - 12.2015
- Analyze research and evaluate various medical documents
- Generate an invoice for the copying services for all records for which billing is permitted
- Attended meetings related to healthcare administration and operations
- Performed data entry tasks for projects related to healthcare administration
- Participated in training sessions regarding medical coding systems and software
- Maintain a log on all records requested from other facilities
- Monitored billing processes to ensure accuracy of payments received from insurers
- Maintained records management system to process personnel information and produce reports
- Managing and organizing patient’s health information
- Ensuring accuracy, confidentiality, and accessibility of medical record, and also handle tasks like coding, data entry, and maintaining electronic health records
- Coordinating office activities, managing schedules, handling communication,, maintaining records, and overseeing administrative staff
- Budget management, policy implementation, ensuring compliance with organizational procedures
- Improved product quality by implementing standardized testing procedures and processes across multiple projects.
- Led cross-functional teams for successful project completion, ensuring timely delivery of high-quality products.
- Optimized QA workflows by introducing automation tools and techniques, reducing overall testing time.
- Enhanced team collaboration with regular communication, fostering a positive work environment conducive to high performance.
- Collaborated with stakeholders to establish project objectives, aligning QA activities to meet those goals effectively.
- Developed comprehensive test plans and strategies for various projects, addressing all critical aspects of quality assurance.
- Ensured regulatory compliance of products by staying informed about industry standards and incorporating them into QA practices.
- Conducted root cause analysis on defects found during testing, providing valuable feedback to development teams for issue resolution.
- Managed risk efficiently through careful identification, tracking, and mitigation efforts throughout each project lifecycle.
- Coordinated closely with development teams to provide actionable insights based on test results, allowing for swift resolution of identified issues.
- Evaluated existing tools and technologies used within the department, recommending updates or replacements as needed to maintain a competitive edge in the industry continually.
- Facilitated change management processes related to QA methodologies or tools adoption within the organization, ensuring smooth transitions and minimal disruption.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Monitored staff organization and suggested improvements to daily functionality.
- Recorded, analyzed, and distributed statistical information.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
QA Analyst Project Coordinator
Interfaith Works
Rockville, MD
01.2010 - 05.2014
- Maintain a log on all records requested from other facilities
- Analyze research and evaluate various medical documents
- Performed administrative tasks such as scheduling meetings, preparing reports, coordinating events
- Acted as a liaison between insurance companies, hospitals and other health organizations concerning payment issues
- Maintained records management system to process personnel information and produce report
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
- Monitored project progress, identified risks and took corrective action as needed.
- Streamlined project management processes by implementing new organizational tools and software.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
- Conducted thorough post-project evaluations to identify areas for improvement in future initiatives.
- Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
- Assisted in developing training materials and organized workshops aimed at enhancing skill sets among staff members working under various capacities on different projects within the organization.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Maintained database and spreadsheets with accurate inventory and status.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Created job files for each project and maintained current data in each file.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Photocopied, distributed and emailed documents to project managers.
- Arranged travel and accommodation for team members and project partners.
- Assembled manuals for team usage from vendor-supplied product data sheets and submittal information.
- Sent newsletters and bulletins using MailChimp and dotmailer.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Facilitated workshops to collect project requirements and user feedback.
- Recruited and oversaw personnel to achieve performance and quality targets.
Education
Master's - Healthcare Administration Management
University of Maryland University College (UMUC)
Bachelor's - Psychology
University of Maryland Baltimore County (UMBC)
High school diploma or -
GED Hallandale High School
Skills
- Attention to detail
- Ethical integrity
- Experience in data encryption and protection
- Ability to use computers and different kinds of software
- Familiarity and comfort with database operations
- Experience with medical terminology and coding
- Compliance
- Analytical thinking
- Agile /Scrum Methodologies
- Effective Communication
- Team work
- EMR/patient records
- Project management methodologies/tools
- Customer Service
- Microsoft Access
- Active Listening
- Microsoft Office
- MHS GENESIS
- Microsoft Teams/Zoom
- Relias Learning
- Project Management
- Document Organization
- Word Processing
- Client Correspondence
- Test planning
- Test case design
- Execution
- Defect tracking
- Knowledge of testing tools
- Understanding of software development processes
Certification
CPR
First Aid
PMP
HIPPA (YEARLY)
Reading, cooking, photography, site-seeing, painting, fitness & traveling.
I enjoy reading because it is very fundamental and it expands my mindset in wanting to learn more. I enjoy cooking and learning different recipes that I could share with friends and family. I enjoy taking different photos because it captures the different memories that will last a lifetime. I usually take yearly vacations for traveling with family and friends where we do lots of site-seeing, painting and even fitness exercises together.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Interests
Technology, Data, AI, health informatics, healthcare, traveling around the world, working remotely, Software testing, Quality software analyst
Reading, cooking, photography, site-seeing, painting, fitness and traveling.
I am a very diverse individual who loves divulging in fun entertaining things such as reading, cooking, photography, site-seeing, painting, fitness and traveling. I am very interested in Information Technology and how broad this field is when comes to using and testing different software.
Timeline
Manual QA Analyst/Oncology Data Specialist
Walter Reed National Medical Center
11.2023 - Current
QA Test Analyst/Case Manager
Montgomery County Coalition For The Homeless
04.2021 - 11.2023
Manual QA Analyst/ Team Coordinator
The Arc Montgomery County
08.2019 - 04.2021
Manual QA Analyst Program Manager
Community Services For Autistic Adults & Children
12.2017 - 08.2019
QA Test Analyst/Coordinator of Community Services
Total Care Services, Inc
12.2015 - 12.2017
QA Analyst/Project Manager
Medical Management & Rehabilitation Services
05.2014 - 12.2015
QA Analyst Project Coordinator
Interfaith Works
01.2010 - 05.2014
Master's - Healthcare Administration Management
University of Maryland University College (UMUC)
Bachelor's - Psychology
University of Maryland Baltimore County (UMBC)
High school diploma or -
GED Hallandale High School