Tiffany Fauntleroy
Saint Albans,USA
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Conifer Health Solutions
Fredericksburg, VA
02.2024 - Current
- Greet patients politely.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Obey HIPAA laws and Company Guidelines.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints promptly.
- Answered customer inquiries and provided accurate information regarding services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls to facilitate customer service.
- Make Outbound calls to patients
- Developed strong customer relationships to encourage repeat business.
- Engaged in conversation with customers to understand needs, resolve issues, and answer questions.
Scheduler and Physical Therapy Technician
Liberty Sports Physical Therapy
Fredericksburg, VA
04.2021 - 03.2024
- Resolved effectively scheduling disputes between patients and the facility.
- Worked closely with project managers to prioritize tasks according to importance and urgency levels.
- Developed and maintained scheduling procedures to ensure timely completion of input.
- Follow up with patients on aftercare.
- Conducted regular meetings with team members to discuss progress and set goals for the patients.
- Take co-pays, insurance cards, and IDs to put into the system and assist with billing questions on payments and payment plans.
- Epic Software to document patients' information.
- Assist patients with workout treatment as they come into the clinic.
- Follow up with patients on workouts after being discharged from the clinic.
- Maintained accurate records of all tasks completed by the patients and team members.
- Clean work areas after each patient.
- Provided support in identifying critical path activities to ensure deadlines were met.
Assistant Manager
Family Dollar
Fredericksburg, VA
06.2019 - 11.2022
- Provide staff with guidance in handling difficult or complex problems
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Supervised daily operations, including scheduling shifts and assigning duties.
- Assigned work and monitored the performance of project personnel.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented quality control measures to uphold company standards.
Overnight Manager
Wawa
Fredericksburg, VA
01.2016 - 03.2019
- Greet customers entering the establishment.
- Work in conjunction with store GM and AGM to achieve company sales and profit goals.
- Managed and supervised the night shift staff, ensuring they were following company policies and procedures.
- Conducted daily shift meetings to review tasks and goals for the evening.
- Monitored all incoming orders, ensured the accuracy of order details, and managed customer complaints or requests.
- Ensured accurate documentation of inventory levels, per company requirements.
- Coordinated with other departments to ensure smooth operations during overnight shifts.
- Created reports summarizing nightly activity including sales figures, employee attendance records, and inventory updates.
- Communicated regularly with managers from other shifts regarding current events or changes in policy.
- Responded quickly to emergencies, such as power outages or equipment malfunctions.
- Provided support services such as cashiering or stocking shelves when necessary during busy periods.
- Responded promptly to guest requests to achieve customer satisfaction.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Some College - General Studies
Germanna Community College
Fredericksburg, VASkills
- Customer Service Skills
- Office Management
- Conflict Management
- HIPAA Laws
- Medical terminology
- EMR Systems
- CPT Coding
- Insurance Verification
Personal Information
Work Permit: Authorized to work in the US for any employer
Accomplishments
- Awarded Outstanding Customer Support Leader
- Awarded Exceptional Focus to Detail
- Awarded Active Listener and Problem Solver
References
References available upon request.
Timeline
Customer Service Representative
Conifer Health Solutions
02.2024 - Current
Scheduler and Physical Therapy Technician
Liberty Sports Physical Therapy
04.2021 - 03.2024
Assistant Manager
Family Dollar
06.2019 - 11.2022
Overnight Manager
Wawa
01.2016 - 03.2019
Some College - General Studies
Germanna Community College