Tiffany Fay
Cleveland,TN
Summary
Results-driven professional with extensive experience in managing high-profile client accounts. Known for effectively coordinating cross-functional teams and driving successful client outcomes. Highly adaptable and reliable, with focus on strategic planning and client relationship management.
Overview
23
23
years of professional experience
Work History
Key Accounts Manager/Education
Orascoptic- Envista Holdings
01.2024 - Current
- Mentored junior account managers in best practices for managing key accounts efficiently and effectively.
- Negotiated contract terms and pricing, securing profitable deals for the company.
- Established trust-based relationships with clients by consistently exceeding expectations regarding communication, responsiveness, and issue resolution.
- Resolved customer issues promptly, fostering loyalty and strengthening long-term relationships.
- Boosted client satisfaction by developing and maintaining strong relationships with key accounts.
- Streamlined internal processes to ensure timely delivery of products and services to clients.
- Collaborated with cross-functional teams for seamless project execution and exceptional client service.
- Delivered tailored presentations showcasing the company''s unique value proposition to prospective clients.
- Coordinated with finance department for accurate invoicing procedures, reducing billing discrepancies significantly for both parties involved.
Inside Sales Manager
Orascoptic/Envista Holdings
02.2020 - 01.2024
- Managed 10 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Mentored junior team members on best practices for inside sales techniques, fostering a culture of continuous improvement within the department.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Evaluated and optimized sales scripts to maintain relevance in response to market changes, resulting in a higher conversion rate.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Managed a high-performing inside sales team to exceed company targets and quotas consistently.
Clinical Hygiene Educator
Forward Science
04.2018 - 01.2020
- Elected speaker and lecturer awarding continuing education credits on a variety of courses nationwide
- Advocated for the company by speaking at Trade Show functions, Dental Associate functions, and Education Settings, as well as, working booths at trade shows
- Trained sales representatives on the methodology and the science behind the products in order to ensure potential customers understand the benefit and scope of the services and products offered
- Conducted individualized sales plans for each Account Representative to obtain sales goals, while maintaining a personal book of business
Senior Account Executive
Forward Science
08.2017 - 04.2018
- Promoted to manage incoming leads and maintain existing business of 150+ accounts in the Tennessee market
- Attended and represented Forward Science at local and nationwide dental and medical conferences
- Traveled monthly to provide hands-on sales training and mentoring for Account Executives to help increase productivity and effectiveness
- Led company in sales and customer acquisition for 2018-2020
Account Executive
Forward Science
03.2017 - 08.2017
- Educated dental and medical office personnel on technologies for screening, diagnostics, and pharmaceutical treatments for oral cancer and complications pertaining to oral cancer
- Proactively researched, identified and pursued prospective new accounts
- Scheduled and conducted meetings with new business opportunities to educate and sell Forward Science products
- Conducted personal trainings with customers who partnered with Forward Science
- Worked closely with doctors and staff in training office personnel with proper protocols, insurance coding, pathology reports, ROI opportunity, prescription process and follow up with any changes that may occur
- Maintained accounts and relationships with offices to ensure continued success and productivity
- Maintained personal sales funnel to meet goals on existing and new business
Hygiene Manager
Castle Dental
10.2005 - 11.2016
- Performed general clinical Dental Hygiene duties
- Managed 32 Dental Hygienist in two territories, Tennessee and Arkansas
- Provided leadership and training on best practices
- Conducted individualized sales plans for each hygienist to obtain daily, monthly, and quarterly sales goals
Manager, Training and Development
Tennessee Department of Health
09.2001 - 08.2004
- Designed, developed, and implemented Dental Education programs in multiple school districts in West and Middle Tennessee
- Set-up dental clinics in primary and secondary Title 1 Schools
- Created and implemented Sealant programs
Education
Associates of Applied Science - Specialty in Dental Hygiene
Chattanooga State
05.2000
General Studies -
Motlow State Community College
05.1997
Skills
- Data-driven decision making
- Relationship management
- Contract negotiation
- Customer lifecycle management
- Key account management
- Client needs assessment
Awards
- Forward Science Top Sales Executive 2020
- Forward Science Top Sales Executive 2019
- Forward Science Top Sales Executive 2018
- Integrity Selling Sales and Leadership Training Certificate 2019
- Life Saver Award Winner 2019
- Recognized as Top Dental Hygienist by The International Association of Health Care Providers 2016
- Quest Service Award Winner 2015
- Hygienist of The Year for Smile Brands Inc. 2014
- Merit Award Winner Chattanooga State Dental Hygiene Program 2000
Community Service
- Volunteer with Operation Hero-Non-profit organization to help aid families of fallen military, police, firefighters and first responders
- Volunteer with RAM (Remote Area Medical and Dental, non-profit). RAM provides medical and dental service to those in need
- Provide weekly study groups at our home for the youth at our church
- Volunteer at our local high-school with the athletic department
Personal Information
Title: RDH
Timeline
Key Accounts Manager/Education
Orascoptic- Envista Holdings
01.2024 - Current
Inside Sales Manager
Orascoptic/Envista Holdings
02.2020 - 01.2024
Clinical Hygiene Educator
Forward Science
04.2018 - 01.2020
Senior Account Executive
Forward Science
08.2017 - 04.2018
Account Executive
Forward Science
03.2017 - 08.2017
Hygiene Manager
Castle Dental
10.2005 - 11.2016
Manager, Training and Development
Tennessee Department of Health
09.2001 - 08.2004
General Studies -
Motlow State Community College
Associates of Applied Science - Specialty in Dental Hygiene
Chattanooga State
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