Tiffany Feintuch
North Las Vegas,NV
Summary
Results-oriented and high-energy professional with a talent for leading by example and inspiring peak performance. Over 13 years experience in program and project management leading gaming, healthcare, finance, and IT initiatives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Vice President of Professional Services
VizExplorer
09.2023 - Current
- Member of Executive Leadership Team
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Established performance goals for department and provided methods for reaching milestones.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Implemented advanced data analytics tools to drive data-driven decision-making across all levels of the organization, leading to better business outcomes.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
Director of Project Management Office
VizExplorer
02.2022 - 08.2023
- Developed and executed strategic plans for PMO growth, resulting in increased project capacity and effectiveness.
- Introduced standardized reporting templates that resulted in more accurate tracking of project metrics.
- Conducted post-project reviews to identify areas for improvement, implementing changes accordingly for future success.
- Optimized resource allocation across multiple projects, ensuring timely completion of tasks without compromising quality.
- Coordinated cross-functional teams to drive collaboration between departments for improved project outcomes.
- Developed comprehensive training materials to ensure consistent application of project management methodologies across the organization.
- Established clear communication channels between PMO and stakeholders, facilitating transparent progress updates and productive collaboration.
- Maintained regular communication with executive leadership, providing updates on PMO progress and addressing concerns proactively.
- Championed change management initiatives within the organization to promote adoption of new processes.
- Monitored project progress, identified risks and took corrective action as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Analyzed project performance data to identify areas of improvement.
- Developed and implemented project plans and budgets to ensure successful execution.
- Enhanced overall productivity by promoting a positive work environment through effective team-building activities.
- Mentored team members, providing guidance on project management methodologies to enhance individual performance.
Senior Project Manager
Venetian Resort And Casino
08.2020 - 02.2022
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Maintained schedules to meet key milestones at every project phase.
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Mentored junior project managers and team members to enhance their skills and career growth.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
- Negotiated contracts with vendors and suppliers, securing favorable terms for the organization''s benefit.
- Collaborated with business analysts to gather requirements, ensuring projects met client needs and expectations.
- Crafted and maintained project plans and schedules to meet organizational objectives.
- Ensured compliance with industry regulations by staying current on changes in legislation or guidelines relevant to projects'' scopes.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Director of Program Management
Caesars Entertainment
04.2018 - 08.2020
- Directed the Finance/Accounting Integration Program for the merger of Caesars Entertainment and Eldorado Resorts.
- Developed and maintained interactive tool used to provide visibility and management of the Corporate Gaming project portfolio.
- Coordinated with Corporate Gaming leaders to identify, prioritize and report on initiatives that align with the Caesars strategic plan.
- Program Director of two highly complex programs that deployed several new technologies enterprise-wide.
- Implemented retail sports betting at multiple properties in the New Jersey and Mississippi jurisdictions.
- Monitored specific programs' adherence to established schedules and operating budgets.
- Tracked KPI and monitored net profitability of assigned agreements.
- Maintained clear communication channels among stakeholders, enhancing collaboration and information sharing.
- Presented monthly metrics to upper management to improve decision-making.
- Leveraged project management processes and tools to define and execute projects.
Project Manager
Health Management Systems
08.2016 - 04.2018
- Onboarded State Recovery Audit Contract (RAC) projects to the Payment Integrity Implementations Portfolio providing transparency of these efforts to a broad range of functional groups and aligning with standard project methodology and processes.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Technical Project Manager
International Gaming Technology (IGT)
08.2013 - 07.2016
- Pioneered process improvement by creating tools to manage 19 engineering services that support customer facing product install and/or upgrade projects for the North America region.
- Improved user perception and adoption upon transition of CA PPM program by initiating Agile methodology to manage all CA PPM product enhancements, repairs, maintenance, and user administration. Within 6 weeks the backlog was reduced by 60% of its previous 14-month average.
- Implemented CA PPM within Casino Systems organization using waterfall methodology for large-scale strategic initiatives such as: SFDC Opportunity Interface (multi-phase), Entity Consolidation, and APAC, EMEA and Latin America implementation of project, program, and portfolio management as well as time tracking.
Business Analyst/ Junior Project Manager
Blue Cross Blue Shield Of Florida (Contract)
11.2012 - 06.2013
- Designed and deployed department standard Operational Readiness Plan using waterfall methodology that aligned with business strategy and would support a wide variety of internal and external customer facing IT projects.
- Created business requirements for several IT projects involving Adobe EchoSign, SharePoint site development and maintenance, Service Manager Process and Development and Issue Governance.
- Conducted interviews with key business users to collect information on business processes and user requirements.
Education
Bachelor of Science - Business Administration And Computer Application
Western Governors University
Salt Lake City, UTPMP - Project Management Professional Certificate
PMI Credential
06.2016
Skills
- Strategic planning
- Portfolio management
- Project and program management
- Project development and lifecycle
- Project Management Systems
- Resource management
- Change management
- Risk management
- Budgeting and forecasting
- Quality assurance and control
- Document management
- KPI Tracking
- Strong analytical skills
- Process Improvements
- Continuous Improvement
- Client/customer-focused
- Relationship and team building
- Excellent problem solving skills
- Conflict resolution
- Interpersonal Skills
- Detail-oriented
- Unsurpassed work ethic
- Proficient in variety of PPM Tools
- Expert within Microsoft and Google Suite
Accomplishments
Built the VizExplorer Project Management Office (PMO) to function as a customer-focused full service PMO while building transparency and consistency into portfolio planning, designing innovative execution methods, and driving learning and development within 18 months.
Promoted after 18 months service to Vice President of Professional Services. Continued to improve delivery lifecycle by developing best practices, processes, and policies to ensure alignment with corporate strategic goals.
At Venetian managed multiple IT projects involved in Divestiture Program. Oversaw large-scale and complex initiatives across multiple verticals including Gaming, Operations, Finance, Legal and Compliance while mentoring Project Managers in best practices for managing large-scale projects/programs.
Reporting to the Executive Gaming Team at Caesars, directed a large portfolio consisting of ~580 projects within ~60 enterprise-wide initiatives related to Gaming operations and new technology. Successfully directed highly complex, highly visible programs in retail Sports Betting and Table Games for the Gaming vertical.
Collaborated with executive leadership to integrate the Finance and Accounting processes during merger between Caesars and Eldorado. Designed integration plan that was successfully implemented with a skeleton crew during Covid shutdown.
Defined processes and implemented tools to manage 19 engineering services that support customer facing product install and/or upgrade projects for the North America region at International Gaming Technologies.
Timeline
Vice President of Professional Services
VizExplorer
09.2023 - Current
Director of Project Management Office
VizExplorer
02.2022 - 08.2023
Senior Project Manager
Venetian Resort And Casino
08.2020 - 02.2022
Director of Program Management
Caesars Entertainment
04.2018 - 08.2020
Project Manager
Health Management Systems
08.2016 - 04.2018
Technical Project Manager
International Gaming Technology (IGT)
08.2013 - 07.2016
Business Analyst/ Junior Project Manager
Blue Cross Blue Shield Of Florida (Contract)
11.2012 - 06.2013
Bachelor of Science - Business Administration And Computer Application
Western Governors University
PMP - Project Management Professional Certificate
PMI Credential
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