Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Ferguson

Houston,TX

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Healthcare Provider

Assurancej Homecare Services
Houston, TX
06.2024 - Current
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Provided companionship and monitored health condition of clients.
  • Prepared meals and snacks according to prescribed diets.
  • Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
  • Assisted clients with bathing, dressing and incontinence care.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Helped clients stay happy and healthy by providing mental and emotional support.

Food Service Assistant

Houston ISD
Houston, TX
10.2022 - 08.2024
  • Assisted in the preparation of food items according to recipes and menus.
  • Maintained cleanliness and safety standards in work areas, including floors, equipment, utensils, dishes, and refrigerators.
  • Stocked shelves with items such as condiments, napkins, paper plates, cups, and other supplies.
  • Organized kitchen equipment for storage or cleaning purposes.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Prepared salads and cold foods such as sandwiches or wraps.
  • Measured ingredients necessary for specific food items being prepared.
  • Labeled containers with date of preparation to ensure proper rotation of stock.
  • Monitored buffet lines during meals to replenish food items as needed.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.

Dietary Aide

Westchase Health and Rehabilitation Center
Houston, TX
04.2021 - 07.2024
  • Assisted with preparation of snacks and other light meals.
  • Delivered meals to residents and patients in their rooms when requested.
  • Assisted in menu planning based on resident and patient preferences and dietary requirements.
  • Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
  • Prepared and served meals according to dietary guidelines.
  • Cleaned and sanitized kitchen equipment and surfaces.
  • Ensured that all food was prepared according to established health standards.
  • Set up trays for patients upon request.
  • Maintained a safe working environment by following all safety protocols.
  • Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
  • Set up trays and food service carts to deliver food to residents.
  • Helped with meal prep for daily meals, following strict sanitation, and food handling guidelines
  • Served food and snacks according to planned menu and patients' diet orders.

Call Center Agent, Inbound Sales

LTG Call Center
Houston, TX
02.2017 - 03.2021
  • Provided customer service support for incoming calls and emails from customers.
  • Answered customer questions about products, prices, availability, product uses, and credit terms.
  • Resolved customer issues quickly and efficiently to maintain customer satisfaction.
  • Transferred difficult or complex calls to supervisors when necessary.
  • Offered suggestions on other products that could meet customers' needs.
  • Followed up with customers after their call to ensure their issue was resolved satisfactorily.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Offered resolutions to de-escalate calls and solve customer issues.

Education

High School Diploma -

Saint Gregory High School
Hemet, CA
01-2015

Skills

  • Compassionate Care
  • Staff Mentoring
  • Patient Assessments

Timeline

Healthcare Provider

Assurancej Homecare Services
06.2024 - Current

Food Service Assistant

Houston ISD
10.2022 - 08.2024

Dietary Aide

Westchase Health and Rehabilitation Center
04.2021 - 07.2024

Call Center Agent, Inbound Sales

LTG Call Center
02.2017 - 03.2021

High School Diploma -

Saint Gregory High School

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Tiffany Ferguson