Summary
Overview
Work History
Education
Skills
Highlights
Timeline
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Tiffany Finch

Summary

Experienced Program Manager talented professional considered knowledgeable leader and dedicated problem solver. Brings many years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs, and improvements.

Overview

18
18
years of professional experience

Work History

Program Manager

Cleveland Clinic
06.2022 - Current
  • Provides direction, leadership, and daily management and continuity of educational and departmental activities related to the residency program.
  • Creates and manages operating budget for graduate medical education program. Oversees all purchasing for program.
  • Updating all resident program documents to include curriculum, rotation schedules, call schedules, orientation, goals, and objectives of the training program.
  • Assesses equipment acquisition and training needs and makes recommendations to the Program Director.
  • Coordinated events relating to medical education program including recruitment, interviews, schedules, evaluations, meetings, program marketing, and resident & faculty retreats.
  • Assuring that ACGME guidelines are met for accreditation purposes
  • Responsible for onboarding and offboarding of residents.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Identified program obstacles and communicated possible impacts to team.
  • Built teams to address project goals and objectives for multiple projects.
  • Improved program efficiency by streamlining processes and implementing time-saving solutions.
  • Developed and maintained logistics workflows, procedures, and reports.

Executive Assistant

Cleveland Clinic
01.2016 - 06.2022
  • Direct liaison for department chairman, medical director, program director, and manager
  • Provides administrative support at executive level (e.g Hospital president, executive leadership, and medical directors)
  • Managed calendar and schedules for Department Chairman, Program Director, Medical Director, and Manager
  • Assisted with physician recruitment and onboarding/offboarding
  • Composes and prepares variety of correspondence (e.g., reports, agendas, minutes, letters, forms, presentation materials, messages, etc.) as required
  • Create, maintain, and submit travel reimbursements and physician timesheets/payroll.
  • Coordinates management functions and assists in special projects.

Lead Patient Service Representative

Akron Children’s Hospital
03.2006 - 01.2016
  • Assisted physicians, director, and clinical staff with scheduling needs
  • Assisted in hiring of staff, completing annual reviews, disciplinary actions, etc
  • Ensured implementation of hospital policies and daily operations of the front office
  • Assisted in the development of electronic medical records department wide
  • Created and maintained all provider schedules.

Education

Bachelor of Science: Organizational Supervision -

University of Akron
Akron, Ohio

Skills

  • Microsoft Teams, Zoom
  • Oracle, Concur
  • Proficient in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook)
  • Project Management
  • Analytical Skills
  • Time Management
  • Problem-Solving
  • Detail Oriented
  • Process Improvement
  • Flexible and Adaptable
  • Relationship Building

Highlights

  • 09/01/23, Mental Health First Aid Certification
  • 10/01/19, Women’s Network Leadership Institute Authentic Leadership: Leading with Strength
  • 12/01/11, Lean Six Sigma Certification

Timeline

Program Manager

Cleveland Clinic
06.2022 - Current

Executive Assistant

Cleveland Clinic
01.2016 - 06.2022

Lead Patient Service Representative

Akron Children’s Hospital
03.2006 - 01.2016

Bachelor of Science: Organizational Supervision -

University of Akron

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Tiffany Finch