Summary
Overview
Work History
Education
Skills
Interests
Timeline
45
Tiffany Fisher

Tiffany Fisher

Sherman,TX

Summary

Experienced leader with a strong background in enhancing operational processes and improving efficiency. Demonstrates leadership abilities to foster team collaboration and streamline daily operations effectively. Proactively maintains regular communication with clients to ensure satisfaction and address concerns promptly. Skilled in leading, coaching, and managing team members to achieve performance and development objectives.

Overview

24
24
years of professional experience

Work History

Team Lead

US Legal
10.2021 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
  • Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
  • Led weekly team meetings to discuss performance goals, share best practices, and maintain open communication among team members.

Administrative Assistant

First Fields
06.2013 - 10.2021
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Record Retrieval Specialist

Written Deposition Service
10.2009 - 06.2013
  • Streamlined the retrieval process for enhanced client satisfaction and quicker turnaround times.
  • Facilitated clear communication between departments for seamless record sharing and collaboration efforts.
  • Provided exceptional customer service, assisting clients in locating specific records and addressing inquiries promptly.
  • Demonstrated flexibility by adapting quickly to changing priorities and shifting deadlines, ensuring consistent productivity under pressure.
  • Followed established policies and procedures to maintain compliance with regulations.

Legal Front Office Assistant

Keane Fowler & Donohue
10.2006 - 10.2009
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Reviewed and updated customer information in a database for accuracy.
  • Supported staff members with administrative tasks, improving productivity across various departments.
  • Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
  • Assisted in preparation of reports and presentations, enabling more informed decision-making processes.

Legal Assistant

Raggio & Raggio PLLC
09.2001 - 10.2006
  • Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
  • Managed general clerical needs such as opening and closing files, scanning sheets, and faxing documents.
  • Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates or changes.
  • Prepared drafts of forms, letters and agreements for legal staff use.
  • Developed efficient filing systems for legal documents resulting in reduced retrieval times and increased productivity.
  • Assisted in trial preparation, compiling critical documents and evidence for successful legal proceedings.

Education

No Degree - Legal Studies

Brookhaven Community College
Dallas, TX

High School Diploma -

Newman Smith High School
Carrollton, TX

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Performance monitoring
  • Relationship building

Interests

  • Historical Exploration
  • Camping
  • Road Trips
  • Music
  • Wine Tasting

Timeline

Team Lead

US Legal
10.2021 - Current

Administrative Assistant

First Fields
06.2013 - 10.2021

Record Retrieval Specialist

Written Deposition Service
10.2009 - 06.2013

Legal Front Office Assistant

Keane Fowler & Donohue
10.2006 - 10.2009

Legal Assistant

Raggio & Raggio PLLC
09.2001 - 10.2006

No Degree - Legal Studies

Brookhaven Community College

High School Diploma -

Newman Smith High School

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