Summary
Overview
Work History
Education
Skills
Timeline
Generic

TIFFANY FLORES

Business Administration
Paterson,NJ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Barista

Wawa Lodi
Paterson, NJ
06.2022 - Current
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Controlled line and crowd with quick, efficient service.

Cashier Supervisor

Champs Sports
Wayne, NJ
09.2019 - Current
  • Built positive relationships with customers to increase repeat business.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Prepared weekly payroll and verified accuracy with cashiers to remain compliant with labor laws.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Created employee schedules to align coverage with forecasted demands.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Monitored areas for security issues and safety hazards.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Drove staff to exceed promotional objectives by motivating closings through contests and other motivational strategies.
  • Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
  • Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
  • Verified accuracy of daily cashier batches by checking receipts, checks and cash.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
  • Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.

Customer Service Cashier

MARSHALLS PARAMUS
Paramus, NJ
08.2018 - 06.2020
  • Counted money in drawers at beginning and end of each shift.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Checked personal identifications during alcohol and tobacco sales.
  • Processed refunds and exchanges in accordance with company policy.

Education

High School Diploma -

HARP ACADEMY
Paterson, NJ
09.2014 - 06.2018

Skills

Exceptional customer service

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Timeline

Barista

Wawa Lodi
06.2022 - Current

Cashier Supervisor

Champs Sports
09.2019 - Current

Customer Service Cashier

MARSHALLS PARAMUS
08.2018 - 06.2020

High School Diploma -

HARP ACADEMY
09.2014 - 06.2018

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TIFFANY FLORESBusiness Administration