TIFFANY FLORES
Business Administration
Paterson,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Barista
Wawa Lodi
Paterson, NJ
06.2022 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Controlled line and crowd with quick, efficient service.
Cashier Supervisor
Champs Sports
Wayne, NJ
09.2019 - Current
- Built positive relationships with customers to increase repeat business.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Quickly and accurately counted drawers at start and end of each shift.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Prepared weekly payroll and verified accuracy with cashiers to remain compliant with labor laws.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Created employee schedules to align coverage with forecasted demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored areas for security issues and safety hazards.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Drove staff to exceed promotional objectives by motivating closings through contests and other motivational strategies.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
Customer Service Cashier
MARSHALLS PARAMUS
Paramus, NJ
08.2018 - 06.2020
- Counted money in drawers at beginning and end of each shift.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Checked personal identifications during alcohol and tobacco sales.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
HARP ACADEMY
Paterson, NJ 09.2014 - 06.2018
Skills
Exceptional customer service
Point of sale operation
Employee training
Excellent math skills
Excellent memory
Professional demeanor
Fluent in [Language]
Sales expertise
Adaptive and creative
New hire training
Hospitality service expertise
Cash Handling
Opening and closing duties
Performance improvement
Retail management
Soft selling
Coffee machinery
Menu memorization
Timeline
Barista
Wawa Lodi
06.2022 - Current
Cashier Supervisor
Champs Sports
09.2019 - Current
Customer Service Cashier
MARSHALLS PARAMUS
08.2018 - 06.2020
High School Diploma -
HARP ACADEMY
09.2014 - 06.2018