Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Namy Suarez

Weston,FL

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.

Overview

12
12
years of professional experience

Work History

Customer Care Agent Work From Home

Conduent Call Center
Boca Raton, FL
02.2022 - Current
  • Interacted with customers/patients to provide and process information in response to inquiries, concerns and requests about services and products.
  • Identified & reported adverse events.
  • Assisted team members with questions in the event supervisors were unavailable
  • Educated customers/ patient where applicable to alleviate need for future contact.
  • Answered inbound customer/ patient calls and responded to inquiries. Transferred calls when necessary.
  • Refined and demonstrated excellent listening skills by asking probing questions and overcoming objections.
  • Maintained composure and patience in dealing with aggressive customers/patients.
  • Updated information and details of calls and inquiries in customer service database for future reference.

Leasing Consultant / Customer Service

Deland Properties
12.2021 - 06.2022
  • Managing all leases from potential and existing clients
  • Coordinating property viewings, follow-ups, and updating of contact management database
  • Marketing all rental listings through open houses and individual showings
  • Negotiating lease terms with landlords and property management companies
  • Coordinating and scheduling lease applications, and adhering to compliance requirements
  • Executing new lease agreements and coordinating move-in processes
  • Preparing all lease-related paperwork
  • Answer and return phone calls
  • Input current tenants with work orders thru Yardi software
  • Add new prospect to Yardi, accept applications run background screening
  • Obtain monthly rental payments from current tenants
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Conducted background checks on applicants.

Service Coordinator / Customer Service

McLabor Management
10.2019 - 03.2020
  • Handle all front desk inquiries, answering calls, returning calls, greet all comers
  • Supporting candidates screening & hiring process
  • Facilitate procedures after hiring regarding employee relocation , legal documents
  • Use e-verify
  • Recruiting in timely manner, filing shifts needed for the clients, dispatch , repeat daily tickets, confirm hours with clients
  • Respond to all client issues providing follow ups, customer service support
  • Utilize Outlook Mail, Sharepoint , respond to ALL emails
  • Advertised and promoted open positions using social media and digital marketing procedures.
  • Work closely with payroll department to ensure all temps get paid with accuracy
  • Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
  • Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.

Administrative Assistant/ Dispatcher/ Hybrid

RayCal Road Service
06.2017 - 09.2019
  • Actively seeks opportunities, strategies and methods to increase efficiencies in fleet maintenance operations by allocating fixed costs across the entire fleet maintenance operations when possible
  • Work closely with the maintenance team to find ways to reduce downtime due to repairs or lack of routine maintenance
  • Ensure that all load paperwork associated with each run is accurate and submitted to the proper peo
  • Daily Invoicing using Quickbooks
  • Daily monitoring emails checking for new work orders, payments to be processed , any other client needs
  • Processing payments thru Clover system, issuing checks to daily vendors
  • Reviewing accounts to up to date status
  • Supervised driver dispatching, route planning and vehicle tracking for over 5 drivers.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Investigated and resolved customer and vendor issues to retain business.

Customer Service Rep

Alorica
07.2015 - 05.2017
  • Receive and answer customer questions and resolve concerns
  • Maintain and update customer account records as needed
  • Appropriately escalate customer questions and issues when necessary according to guidelines
  • Working in a fastpaced, high call volume environment and is responsible for providing superior service to insured customers
  • Key responsibilities include verbally collecting pertinent information for the customer over the phone,
  • Determining insurance coverage on each claim, and providing the appropriate resolution based on company guidelines and values
  • Gather information and examine forms, policies, and other records as provided by customers, clients or resources to make appropriate determination of resolution
  • Successful CSRs able to respond with empathy during difficult customer conversations, while simultaneously entering data on different screens
  • Balance workload based on business needs between paperwork and inbound calls
  • Understand how the Customer Service Representative role fits into the larger organizational context and actively support others in the achievement of common goals
  • Build and maintain effective working relationships and support teamwork in meeting company goals
  • Responsible for meeting deadlines and requirements

Collections / Accounts Receivable Clerk

Olem Shoe Corp
12.2014 - 06.2015
  • Perform A/R collections and reconciliations on a daily, weekly and monthly basis
  • The management of A/R Collections process involving over one hundred client account
  • Proactively pursue past due accounts through letters, emails and telephone calls
  • Develop processes/systems/strategies to reduce delinquent accounts including tracking collections
  • Process payment ,deposits and inbound client account calls
  • Prepare delinquent accounts to be sent to outside collections/litigation
  • Prioritize and manage multiple responsibilities/accounts
  • Answer inbound calls and out bounds calls informing client of any changes
  • Other related tasks as necessary

Customer Service/ Telemarketer

Panamerican Foods LLC DBA Pagnifique
11.2012 - 09.2014
  • Responsible for all incoming calls, taking orders or directing the correct department
  • Process Purchase Orders thru and or email (Microsoft Outlook)
  • Complete all invoicing in QuickBooks, including exports, corporate accounts , & locals accounts
  • Increase sales thru suggestive add-ons and promotions
  • Resolve all customer service issues in timely manner
  • Work side by side with logistics and truckers reassuring ETA’s on orders, deliveries, etc

Education

South Miami Senior High School / Continental, Miami Dade Community College
06.2006

Skills

  • Microsoft Excel, Word, and QuickBooks
  • Schedule Management
  • Processing Orders
  • Customer Service
  • Customer Account Management
  • Understanding Customer Needs
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Inbound and Outbound Calling
  • LiveChat Messaging
  • Customer Data Confidentiality
  • Data Entry
  • Call Management
  • Appointment Scheduling
  • HIPAA Compliance

References

References Melissa Hevia 786-208-4797 Turnesha Glover 386-301-7291 Claudia Rozo – 954-673-6529

Languages

  • Fully bi-lingual in
  • English and Spanish; type 40 wpm with complete accuracy
  • Timeline

    Customer Care Agent Work From Home

    Conduent Call Center
    02.2022 - Current

    Leasing Consultant / Customer Service

    Deland Properties
    12.2021 - 06.2022

    Service Coordinator / Customer Service

    McLabor Management
    10.2019 - 03.2020

    Administrative Assistant/ Dispatcher/ Hybrid

    RayCal Road Service
    06.2017 - 09.2019

    Customer Service Rep

    Alorica
    07.2015 - 05.2017

    Collections / Accounts Receivable Clerk

    Olem Shoe Corp
    12.2014 - 06.2015

    Customer Service/ Telemarketer

    Panamerican Foods LLC DBA Pagnifique
    11.2012 - 09.2014

    South Miami Senior High School / Continental, Miami Dade Community College
    Namy Suarez