Tiffany Flythe-Tutt
Baltimore,MD
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
16
16
years of professional experience
Work History
Bus Operations Supervisor
Washington Metropolitan Area Transit Authority
Washington, DC
08.2023 - Current
- Responded quickly to emergency situations while ensuring safety protocols were followed at all times.
- Investigated accidents involving company vehicles and non-WMATA vehicles with fixed objects or pedestrians.
- Managed the scheduling of drivers and monitored their routes.
- Prepared detailed reports on daily activities while checking my section.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Monitored and evaluated bus operators' performance to ensure compliance with safety standards and operational guidelines.
Bus Operator
Washington Metropolitan Area Transit Authority
Washington, DC
11.2014 - 08.2023
- Provided safe and reliable transportation for passengers to their destinations.
- Performed pre-trip inspections on vehicles, ensuring that all safety equipment was in proper working order.
- Assisted disabled passengers with boarding and exiting the bus at designated stops.
- Reported any mechanical issues or passenger disturbances to supervisors immediately.
- Monitored traffic conditions along assigned routes and adjusted speed accordingly.
- Answered customer inquiries regarding transit services, schedules, directions and transfers when necessary.
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
Driving School Instructor
All Smiles Driving School
Baltimore, MD
04.2008 - 08.2014
- Provided individualized instruction to students on a variety of topics, including defensive driving techniques, road safety rules and regulations, vehicle maintenance, and accident avoidance.
- Conducted pre-trip inspections to ensure the safe operation of vehicles used in lessons.
- Assisted students in developing their confidence behind the wheel with practice drives on city streets and highways.
- Monitored student progress through regular feedback sessions and tests to assess knowledge retention.
- Maintained detailed records of student progress throughout training periods.
- Explained local laws regarding seatbelt usage and distracted driving prevention measures.
Education
GED -
New York State Education Department
New York, NY03-1996
Skills
- Customer Relations
- Performance monitoring
- Management
- Goal-Oriented
- Policy Enforcement
- Incidents management
- Effective Communication
Timeline
Bus Operations Supervisor
Washington Metropolitan Area Transit Authority
08.2023 - Current
Bus Operator
Washington Metropolitan Area Transit Authority
11.2014 - 08.2023
Driving School Instructor
All Smiles Driving School
04.2008 - 08.2014
GED -
New York State Education Department
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