Tiffany Foist
The Villages,FL
Summary
Energetic manager dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities.
Overview
18
18
years of professional experience
Work History
Department Manager
Krogers Grocery Store
Indianapolis, IN
10.2010 - 08.2022
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
- Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Bar Manager
Fishers American Legion
Fishers , Indiana
09.2003 - 02.2010
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing 10% improvement over prior onboarding process.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Improved customer service rankings by resolving issues quickly and accurately.
- Shrunk inventory costs 8% through proactive evaluation and adjustment of vendor relationships.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ01.2014
Associate of Arts - Social Sciences
Cerro Coso Community College
Ridgecrest, CA05.2003
Skills
- Business Management Principles
- Motivational Leadership
- Performance Management
- Business Development and Planning
- Customer Relationship Management
- Human Resources Department Processes
- Social and Group Settings
- Behavioral Plan Management
- Teaching and Instruction
- Teacher Assistance
- Interactive Media
- IEP Goals
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Department Manager
Krogers Grocery Store
10.2010 - 08.2022
Bar Manager
Fishers American Legion
09.2003 - 02.2010
Bachelor of Science - Business Management
University of Phoenix
Associate of Arts - Social Sciences
Cerro Coso Community College
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