Tiffany Foley
Humble,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Amazon
Houston, TX
01.2023 - 11.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Home Health Care Provider
Girling Home Health
Houston, TX
03.2003 - 12.2022
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs
- Provided in-home care to elderly and disabled patients, including assistance with daily living activities such as bathing, dressing, grooming, meal preparation, and medication management.
- Assessed patient conditions by monitoring vital signs and tracking changes in health status.
- Coordinated transportation services for medical appointments or other errands.
- Accompanied patients to medical appointments to ensure understanding of physician instructions and appropriate follow-up care.
- Administered prescribed medications according to physician orders while documenting dosage amounts and times taken.
- Provided emotional support to patients dealing with illness or disability challenges.
- Monitored nutrition intake levels by preparing meals based on dietary requirements and restrictions.
Supervisor
Walmart
Houston, TX
01.2015 - 09.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Technical Support Specialist
APAC Customer Services
Houston
06.2010 - 09.2015
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
Education
High School Diploma -
Spring Woods High School
Houston, TX06-2003
Skills
- Inbound and Outbound Calling
- Scheduling
- Data Entry
- Product Knowledge
- Information Security
- Escalation management
- Clerical Support
- Problem-solving abilities
- Positive and professional
- Staff Training
- Order Fulfillment
- Technical Support
- Active Listening
- Typing proficiency
Timeline
Customer Service Representative
Amazon
01.2023 - 11.2023
Supervisor
Walmart
01.2015 - 09.2021
Technical Support Specialist
APAC Customer Services
06.2010 - 09.2015
Home Health Care Provider
Girling Home Health
03.2003 - 12.2022
High School Diploma -
Spring Woods High School