Tiffany Fonseca
Holister
Summary
Highly motivated nursing student with over a decade of healthcare experience across acute care, cardiology, oncology, and multi-specialty ambulatory settings. Strong foundation in medication administration, IV therapy, patient education, and interdisciplinary collaboration. Combines advanced medical assistant leadership experience with hands-on nursing clinical skills to deliver safe, compassionate, patient-centered care. Seeking a new graduate RN position in a general acute care setting.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cath Lab Coordinator
Good Samaritan Hospital
San Jose, CA
01.2018 - 01.2024
- Facilitated comprehensive coordination of various cardiovascular procedures, encompassing TAVR, Watchman, laser lead extractions, and CABG.
- Facilitated seamless patient coordination throughout pre-operative, intra-operative, and post-operative phases to enhance care delivery.
- Achieved accurate EKG results and vital sign documentation. Enhanced patient care through thorough medication reviews and precise care records.
- Executed data tracking and registry documentation to enhance quality initiatives and ensure compliance with standards.
Lead Medical Assistant (ENT)
Palo Alto Medical Foundation
Mountain View, CA
01.2012 - 01.2017
- Supervised daily operations of medical assistant team to ensure optimal patient care and workflow efficiency.
- Trained and mentored junior staff on clinical procedures and best practices in patient handling.
- Coordinated with healthcare providers to schedule appointments and manage patient flow effectively.
- Monitored compliance with regulatory standards, ensuring adherence to safety protocols in clinical settings.
- Conducted quality assurance audits on clinical procedures to identify areas for improvement and training needs.
- Developed training materials for new hires, focusing on operational efficiency and patient service excellence.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant Manager
Washington Township Medical Group
Fremont, CA
01.2007 - 01.2012
- Managed back-office operations across multiple specialties
- Administered medications, insulin, injections, and nebulizer treatments
- Assisted with procedures and provided patient education
- Developed educational materials for patients regarding their treatments and medications, promoting informed decision-making processes in healthcare management.
- Ensured accurate billing practices while overseeing medical assistants'' documentation of services rendered during appointments.
- Implemented electronic health records system, increasing accuracy of data and reducing paperwork.
- Coordinated timely referrals to specialists when necessary, ensuring continuity of care for patients with complex conditions.
- Assisted in the recruitment process of new medical staff members by conducting interviews and evaluating candidates'' qualifications based on job requirements.
- Managed employee schedules efficiently to ensure appropriate staffing levels at all times throughout the day-to-day operations of the clinic or practice setting as needed.
- Called and faxed pharmacies to submit prescriptions and refills.
- Communicated with patients, ensuring that medical information was kept private.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Education
Bachelor of Science in Nursing (BSN) - Nursing Practice
California State University, Monterey Bay
Monterey, Ca08-2026
Associate Degree in Nursing (ADN) - Nursing
Maurine Church Coburn School of Nursing
Monterey, CA05.2026
Associate of Science - Science
Gavilan College
Gilroy, CA06-2022
Skills
- - Head-to-toe assessments and vital sign monitoring
- - Medication administration (oral, IM, SQ, IV push under supervision)
- - IV insertion, IV piggyback administration, and PICC line care
- - Urinary catheter insertion and management
- - Therapeutic communication with patients and families
- - Patient education and safety promotion
- - EMR documentation and SBAR communication
- - IV insertion and medication administration
- - PICC line care and telemetry monitoring
- - Infection control and sterile technique
- - Patient and family education
- - Time management and teamwork
Certification
- - Basic Life Support (BLS), AHA – Active
- - IV Therapy Certification – Active
Languages
Spanish
Full Professional
Portuguese
Full Professional
Timeline
Cath Lab Coordinator
Good Samaritan Hospital
01.2018 - 01.2024
Lead Medical Assistant (ENT)
Palo Alto Medical Foundation
01.2012 - 01.2017
Medical Assistant Manager
Washington Township Medical Group
01.2007 - 01.2012
Bachelor of Science in Nursing (BSN) - Nursing Practice
California State University, Monterey Bay
Associate Degree in Nursing (ADN) - Nursing
Maurine Church Coburn School of Nursing
Associate of Science - Science
Gavilan College