Tiffany Fontaine
McKinney
Summary
Dynamic leader with proven expertise in enhancing operational efficiency and team performance at Hugs Cafe Inc. and Trader Joes. Excelled in staff training, team management and holds certifications in Leadership Development, Non-Profit Management, and Food Safety. Skilled in inventory management and customer relations. Demonstrates commitment to excellence and integrity. Focus on superior customer experience and a creating fulfilling staff engagement.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Cafe Manager/Operations Coordinator
Hugs Cafe Inc.
06.2022 - 10.2024
- Oversaw daily operations of the restaurant to ensure the mission of HUGS Cafe was our focus, which is to enhance the lives of adults with intellectual and developmental disabilities through training and employment.
- Lead and train the team by working along side them to learn and maintain recipes, knife skills, dishwashing, bussing, cash handling, language and communication skills, and greeting customers.
- Oversaw cleaning standards and maintenance schedules.
- Responsible for food ordering, inventory and reviewing cost of goods by staying abreast of daily sales.
- Maintain daily schedule and task assignments for staff and volunteers.
- Supports staff in growth and development that matches their skill and developmental level.
- Created a welcoming and friendly atmosphere for our customers and donors.
- Build and maintain relationships with customers to obtain catering and offsite special event opportunities.
Mate and Crew Member
Trader Joes
02.2003 - 02.2023
- Delegated tasks and duties to staff and clearly communicated timeframes for completion.
- Organized efficient merchandise strategies to keep store stocked and well-organized for customers.
- Enhanced store presentation through regular merchandising updates and creative display techniques.
- Engaged customers and provided high level of service and support.
- Conducted bi-annual performance evaluations for the staff and worked on development strategies with them.
- Reviewed daily inventory levels and placed orders for products and merchandise for restocking purposes.
- Oversaw register transactions, cash handling, and bank deposits.
Education
Bachelor of Arts - Stage Management/Technical Theatre
UCSD
San Diego, CA01-2009
Skills
- Timekeeping/scheduling
- Inventory/ordering
- Plan/implement/follow up
- Staff management
- Staff training and evaluations
- Customer experience management
- Customer engagement
- Problem solving
- Team leading
Certification
- Adult and Infant CPR/AED
- Texas Food Manager
- Collin College Leadership Development-completed 12/2023
- CNM Non-Profit Management Certification-completed 8/2024
Timeline
Cafe Manager/Operations Coordinator
Hugs Cafe Inc.
06.2022 - 10.2024
Mate and Crew Member
Trader Joes
02.2003 - 02.2023
Bachelor of Arts - Stage Management/Technical Theatre
UCSD
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