Tiffany Ford
Dallas,TX
Summary
Professional claims specialist with a strong record in handling and resolving low to moderate claims efficiently. Adept at analyzing data, identifying discrepancies, and providing solutions that drive positive outcomes. Effective team collaborator with focus on achieving results and adapting to evolving requirements. Skilled in negotiation, customer service, and regulatory compliance, consistently ensuring accuracy and fairness.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Auto Claims Generalist
Progressive
07.2026 - Current
- Conduct thorough investigations by interviewing insureds, claimants, and witnesses to perform accurate liability assessments
- Manage a caseload of 20 plus auto claims weekly ensuring accuracy and regulatory compliance
- Deliver superior customer service to individuals in high-stress situations through personalized, caring interactions that include policy education to prevent future claims
- Objectively negotiate resolutions between conflicting parties by analyzing and presenting facts, evidence, and
- Draft status letters, settlement letters, denial letters, reservation of rights, etc
- Consult with management and defense counsel on claims as needed. jurisdictional laws
Claim Specialist
State Farm
01.2024 - 09.2025
- Proactively investigated and processed low to moderate casualty claims that consist of bodily injuries, property damage, commercial/business property damage, applying or denying coverage from the policy, accurately documenting the claim file, and paying what is owed on claim settlements
- Reduced payouts using skillful negotiation that includes facts and evidence
- Consult with management and defense counsel on claims as needed
- Primarily answering inbound calls and making outbound calls to resolve the claim in a fast-paced call center environment
- Customer retention, when the claim outcome was not in the customer's favor by educating customers and third parties on policy language, jurisdictional laws, and the claim process
- Supporting customers, claimants, attorneys, service providers, and other associates within the organization through personalized, caring interactions that include policy education and risk management consultation to prevent future claims
- Draft status letters, settlement letters, denial letters, reservation of rights, etc
- Managing a portfolio of 100 or more claims, ensuring compliance with insurance regulations, and utilizing Microsoft Office and company systems to document and track claim progress
- Continued development workshops and training on bodily injury and property damage
Title Examiner
Premier Business Support
07.2022 - 01.2024
- Assisted mortgage servicing clients with researching records and understanding risks related to ensuring the pre-foreclosure and post-foreclosure properties in question in a high-volume law firm
- Utilize Public Records search programs and Data Trace to uncover information associated with properties
- Collaborate with attorneys, management, and mortgage servicing clients to resolve any title issues
- Order and review title reports, update the company and client systems
- Stay up to date with relevant laws and regulations
Senior Claim Administrator
Dimont
10.2014 - 07.2022
- Assisted with the training of new hires and existing colleagues on data systems and processes
- Responded to client emails, created client-specific guides, tested company system updates, updated client and server database systems, and provided necessary support to obtain appropriate information on potential hazard claims
- Reviewing and analyzing new and supplemental assignments to ensure claimable damage(s), and sending the required information to carriers
- Completing legal forms, downloading documents, such as mortgage documents, foreclosure documents, inspection reports, insurance information, or original appraisal, etc., as needed from client servicing systems, research, and vendor websites, while maintaining all tasks in a current status
- Receiving and making inbound and outbound calls to insurance carriers and adjusters to file claims, collect data throughout the claim process, and communicate with all involved parties to keep them current on the claim status until the closing of the file by either settlement with payment or denial of damage(s)
Education
Bachelor of Strategic Communications - undefined
Regent University
Virginia Beach, VA12.2025
Associate of Arts - undefined
Eastfield College
Mesquite, TX08.2017
Skills
- Accurate data entry
- Detail-oriented
- Client support
- Office equipment management
- Proficient in Google Workspace and Microsoft Office 365
- Thorough investigative skills
- Liability evaluation
- Loan application processing
- Residential mortgage support
- Effective negotiation
- Effective organizational skills
- Policy Interpretation
- Portfolio Management
- Data analysis
Certification
- All Lines Adjuster License, TX February 2024 - Active
- Interpersonal Communication, LinkedIn October 2023 - No Expiration Date
- Conflict Resolution, LinkedIn October 2023 - No Expiration Date
- Critical Thinking, LinkedIn October 2023 - No Expiration Date
Timeline
Auto Claims Generalist
Progressive
07.2026 - Current
Claim Specialist
State Farm
01.2024 - 09.2025
Title Examiner
Premier Business Support
07.2022 - 01.2024
Senior Claim Administrator
Dimont
10.2014 - 07.2022
Bachelor of Strategic Communications - undefined
Regent University
Associate of Arts - undefined
Eastfield College