TIFFANY FORRESTER
Lowell,IN
Summary
Goal-oriented Manager dedicated to continuous improvement and driving positive business impact. Analytical problem-solver with expert team leadership, exceptional management abilities, relationship-building skills, planning and a results-driven approach built during successful career. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Seeking full-time position that offers professional challenges while utilizing my skills and experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
MANAGER MANUFACTURING PLANNING
Cleveland Cliffs
06.2022 - Current
- Plan daily and weekly Hot Mill schedules using production targets, guidelines, downstream requirements, and customer needs
- Achieve departmental goals by developing and executing strategic plans and performance metrics.
- Manage schedule inputs and slab applications through PSI systems
- Coordinate with various departments on slab prioritization and troubleshoot hard to schedule slabs
- Communicate with Hot Mill Operations and Quality Assurance to resolve scheduling conflicts
- Monitor and analyze business performance to identify areas of improvement and make necessary adjustments.
BUSINESS ANALYST
ArcelorMittal
08.2019 - 06.2022
- Collaborated with lead analysts and management across departments to coordinate corrective actions and resolve issues
- Supported and coordinated crisis management for Customer Service department
- Reviewed business results through data analysis to identify trends and proactively identify potential problem areas
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Improved business processes by analyzing current practices and recommending optimization strategies.
PRICE VALIDATION MANAGER
ArcelorMittal
07.2017 - 08.2019
- Managed and motivated employees to be productive and engaged in work.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Maximized performance by monitoring daily activities and mentoring team members
- Identified resource needs, led selection, hiring and training new team members
- Business System Owner of internal pricing tool (Product Pricing Inquiry)
- Managed both internal and external audits
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Supported various internal departments to resolve billing and revenue management.
- Identified resource needs, led selection, hiring and training new team members
CUSTOMER SERVICE MANAGER
ArcelorMittal
05.2016 - 07.2017
- Conducted, coached, and delivered performance measures and evaluation for customer service representatives
- Oversaw daily management in accordance with business practices and procedures; Support customer service requirements
- Coordinated with Planning and Scheduling on shutdown and delinquent orders
- Collected and analyzed data to provide details on billing issues
- Collaborated to resolve customer concerns.
Education
Master of Business Administration -
INDIANA UNIVERSITY
01.2019
Bachelor of Science, Recreation and Park Administration -
INDIANA UNIVERSITY
01.2004
Skills
- Strategic Planning
- Data Analysis
- Effective Communication
- Cross-functional Teamwork
- Key Performance Indicators
- Continuous Improvement
- Performance Management
- Workforce Management
- Team Leadership
- Organizational
- Decision Making
- Customer Needs Analysis
- Staff Training and Development
- Self-Motivated
- Microsoft Office Specialist, Excel
Certification
Lean Six Sigma, Green Belt, 2018
Timeline
MANAGER MANUFACTURING PLANNING
Cleveland Cliffs
06.2022 - Current
BUSINESS ANALYST
ArcelorMittal
08.2019 - 06.2022
PRICE VALIDATION MANAGER
ArcelorMittal
07.2017 - 08.2019
CUSTOMER SERVICE MANAGER
ArcelorMittal
05.2016 - 07.2017
Master of Business Administration -
INDIANA UNIVERSITY
Bachelor of Science, Recreation and Park Administration -
INDIANA UNIVERSITY
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