Tiffany Forshay
Orem
Summary
Meticulous, friendly, hard-worker with a strong background in busy, customer service environments. Adaptable, energetic and people-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
21
21
years of professional experience
Work History
Dental Office Front Desk
Springville Dentistry LLC
03.2023 - 12.2023
- Provided positive customer service for all patients in person, on the phone, via text and email in a professional, timely manner.
- Worked efficiently to obtain dental insurance benefits and information to accurately generate claims and to aid patients in understanding their plans.
- Used my in-depth knowledge of dental insurance and accounting to help receive payments from insurance, appeal denials, preauthorize procedures, answer account questions for patients and to collect payments.
- Worked well with my team of coworkers to provide friendly, quality service and support for our patients using my problem-solving and decision-making strengths.
Dental Office Manager
Springville Dentistry LLC
07.2002 - 02.2011
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Participated in the hiring of new employees and helped to oversee human resource issues overall in a very busy, growing practice.
- Trained new employees on how to use our computer software, interact with patients, bill insurance, handle patient accounts receivables, and much more.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Made improvements to our in-office processes to streamline patient experiences and enhance time management.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
Education
No Degree -
Brigham Young University
Provo, UTHigh School Diploma -
Fossil Ridge High School
Keller, TXSkills
- Staff Management
- Bookkeeping
- Telephone Etiquette
- Decision Making
- Adaptability
- Excellent Communication
- Time Management
- Registration
- Conflict Resolution
- Customer Service
- Active Listening
Timeline
Dental Office Front Desk
Springville Dentistry LLC
03.2023 - 12.2023
Dental Office Manager
Springville Dentistry LLC
07.2002 - 02.2011
No Degree -
Brigham Young University
High School Diploma -
Fossil Ridge High School
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