Tiffany Foster
Lowell,MA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Senior Program Manager
The Phoenix
10.2022 - Current
- Effectively mentored and led team of employees through organization restructure and realigned vision.
- Coached team on productivity strategies, policy updates and created performance improvement plans to accomplish challenging goals.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Engaged with members, partners and organizations to create positive, trusting and professional relationships to grow organization reach through New England.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Program Manager
The Phoenix
11.2021 - 11.2022
- Provided ongoing direction and leadership for team of 5 staff and 50+ volunteers.
- Using Market Based Management philosophy restructured team roles based on comparative advantage to align with new organization imperatives.
- Strategized and implemented systems to increase volunteer impact in Massachusetts.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Defined clear targets and objectives and communicated to other team members.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Program Coordinator
The Phoenix
11.2020 - 11.2021
- Recruit, train, activate, and manage 100+ volunteers to lead activities across New England.
- Facilitate fun, emotionally and physically safe, inclusive, and accessible programs including CrossFit, social events, and other gatherings.
- Build and maintain relationships and partnerships in recovery communities with relevant organizations.
- Educate community partners, facilitate outreach, and reduce stigma in communities around substance use disorder.
- Developed and maintained relationships with external partners to facilitate program operations.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Tracked and reported expenses accurately to manage program budgets.
Case Manager
Sheehan Women’s Program
01.2018 - 01.2020
- Managed a caseload of 8-10 clients in women’s long-term treatment residence
- Applied and practiced the 12 core functions of substance abuse counseling
- Active member of treatment team focusing on education, rehabilitation, and treatment for residents with addiction.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
Recovery Coach
LUK Inc
01.2017 - 01.2018
- Managed a caseload of 8 clients in community based and in-home setting
- Communicated with local agencies, courts, and employers concerning clients
- Signposted additional support services, including housing, employment and childcare assistance
- Provided group, family and individual counseling to support recovery goals.
- Participated in multidisciplinary meetings focused on providing comprehensive assistance.
- Developed and implemented individualized treatment plans.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Improved relapse prevention rates with targeted recovery program mentoring.
Education
HIPAA Universal Precautions. -
Addictions Counselor Certificate Program. A 29-credit State Certified Program Meeting The Education Requirements For CADC Certification And Massachusetts LADC II Licensure in Addiction Counseling -
Middlesex Community College
2018
High School Diploma - undefined
Taunton High School
2006
Skills
- Event Coordination
- Staff Leadership
- Problem-Solving Skills
- Project Management
- Multitasking Abilities
- Teamwork and Collaboration
- First Aid/CPR
- Organization and Time Management
- Interpersonal Communication
- Excellent Communication
- Sports Injuries
- Team Leadership
- Recovery Support
- Mental Health Support
- Group Dynamics
- HIPAA Requirements
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"One filled with joy preaches without preaching"
Mother Teresa
Timeline
Senior Program Manager
The Phoenix
10.2022 - Current
Program Manager
The Phoenix
11.2021 - 11.2022
Program Coordinator
The Phoenix
11.2020 - 11.2021
Case Manager
Sheehan Women’s Program
01.2018 - 01.2020
Recovery Coach
LUK Inc
01.2017 - 01.2018
HIPAA Universal Precautions. -
Addictions Counselor Certificate Program. A 29-credit State Certified Program Meeting The Education Requirements For CADC Certification And Massachusetts LADC II Licensure in Addiction Counseling -
Middlesex Community College
High School Diploma - undefined
Taunton High School
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