Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiffany Fowlkes

Towson,MD

Summary

Disciplined professional experienced in document management and time management. Offers skills in recordkeeping, knowledge of information security practices and background in office standards. Looking to put knowledge and abilities to good use in clerical position focused on information and document oversight. Results-driven professional seeking position as Customer Service Representative. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures. Experienced professional focused on meeting or exceeding objectives seeking Customer Service Representative position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Stella Maris Hospital
Timionium, MD
10.2018 - Current
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Medical Office Coordinator

Sinai Hospital Of Baltimore
Baltimore, MD
01.2014 - 10.2018
  • Supported billing staff by making corrections to invoices and insurance submissions.
  • Created and maintained medical records from time of admission through patient discharge.
  • Created memoranda and documents to relay important information to staff.
  • Maintained updated list of employee credentials and notified staff when professional licenses and certifications approached expiration.
  • Processed pre-admissions, new case information, and referrals in [Software] database.
  • Planned and supported staff office meetings by preparing agendas and setting up audio-visual equipment.
  • Processed new office referrals to correct agencies within 24 hours of receiving notice.

Certified Nursing Assistant

Future Care Nursing Home
Baltimore, Maryland
10.2006 - 03.2016
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Medical Receptionist

Allied Health
Baltimore, MD
03.2010 - 01.2014
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.

Education

High School Diploma -

Lake Clifton Eastern High School
Baltimore, MD

Skills

  • Nutrition and Diet
  • Feeding Assistance
  • Activities of Daily Living (ADL) Support
  • Observation Documentation
  • Vital Signs Collection
  • Output Monitoring and Reporting
  • Fluid Measurement
  • Electronic Recordkeeping
  • Upselling Products and Services
  • Data Entry and Maintenance
  • Courteous with Strong Service Mindset
  • Customer Data Confidentiality
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Order and Refund Processing
  • Needs Assessment
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • Call Documentation
  • Time Management
  • Understanding Customer Needs
  • Microsoft Dynamics
  • Active Listening
  • Microsoft Internet Explorer
  • Call Transfers
  • Strong Analytical and Problem-Solving Skills

Certification

  • CNA - Certified Nurse Assistant
  • First Aid/CPR Certified

Timeline

Certified Nursing Assistant

Stella Maris Hospital
10.2018 - Current

Medical Office Coordinator

Sinai Hospital Of Baltimore
01.2014 - 10.2018

Medical Receptionist

Allied Health
03.2010 - 01.2014

Certified Nursing Assistant

Future Care Nursing Home
10.2006 - 03.2016

High School Diploma -

Lake Clifton Eastern High School

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Tiffany Fowlkes