Tiffany Francis-Long

• Served as central point of contact for sales, customers, administrative ,and installation leads.
• Verified completion of weekly schedules through installation leads, customers.
• Verified demographics, confirmed appointments via telephone, email or text.
• Managed 15-20 installations per week.
• Developed quick solutions to promote efficiency.
• Performed administrative duties such as posting work orders for payroll , submitting information to accounting for payroll.
• Reported jobs that were sent back for redesign.,
• Provided feed back to leads and crews. Tracked work completed , time lines and helped track and report budget needs for each installation. Included documentation to reflect final costs, any delays and priorities.
• Verified shipping and materials .
• Assisted warehouse with inventory.
• Used end-to end business management software (jobber) and customer relationship software ( RLM ).
• Used Outlook.

Customer service and revenue operations specialist.

• Patient advocate and then promoted to Revenue operations department. Averaged 8 cases per hour.
• High volume of faxes, emails , calls and mail and insurance portals . Used work force management systems , excel and oracle to track work load. Used outlook..
• East Coast Territory
• Specialized and focused on Medicare and Medicaid plans.
• Assisted with training new hires remotely with systems and coding.
• Completed Lead Training.
• Engagement committee, power point presentations.

• Greeted customers , answer phones, compute charges for vehicles and assist with title information . Worked with insurance adjusters to recall salvage vehicles from yards, and worked with towing companies to dispatch pick ups.
• Maintained records for transactions including sales, refunds, credits or change due to customers . Used email, and fax machines and ERP systems.
• Team environment and individually to complete administrative tasks managed over 8 calls per hour.
• Was in charge of weighing, shipping and logistics for customers to return items after cars were considered salvaged.

• Issued work schedules, routes to remote territory engineers. Tracked time spent on installations, and delays.
• Assisted engineers which wanted additional training and coordinated this.
• Assisted and Collaborated with Project Managers,Sales , DSM's and ASM's for scopes of projects to deliver results.
• Assisted and Collaborated with Sales and was able to dispatch Break fix team.
• Highest ticket turn around on team.
• Communicated to end users for updates and changes to systems .
• Documentation and legal documentation sent to customers to ensure systems running properly.
• EMC Proven Professional Course Completion,CX one training.
• ADOBE, Sales Force, Oracle, Outlook and ERP systems and Excel for scheduling of projects , research, communication and tracking purposes.
• Women's Leadership group
• Fostered relationships with all departments through effective communication and quick response.