TIFFANY FRANKLIN
Warren,MI
Summary
Results-oriented customer service professional with 11.5+ years of experience and 8+ years of management/supervision skills. Strong skills in oral and written communication, active listening and analytical problem-solving skills. Excellent team leadership abilities with emphasis on conflict resolution and optimizing customer satisfaction.
Overview
8
8
years of professional experience
Work History
Health Customer Service Representative
Allegiance Benefit Plan Management
08.2022 - Current
- Answered constant flow of customer calls with minimal wait times.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Verified insurance coverage by phone to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Completed multiple tasks simultaneously to optimize project completion.
Assistant Customer Service Manager
Kroger
12.2017 - 08.2022
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees.
- Completed scheduling for the front end.
SHIFT SUPERVISOR
CVS
05.2015 - 12.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
Education
Diploma -
MADISON HIGH SCHOOL
Madison Heights, MI06.1998
Skills
- Staff Management
- MS Office Expertise
- Detail-Oriented
- Conflict Resolution Techniques
- Personnel Training and Development
- Interdepartmental Collaboration
- Financial Records and Processing
- Kronos
- LuminX
- Verbal and Written Communication
- Time Management
- Health Insurance Industry Knowledge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Price is what you pay. Value is what you get.
Warren Buffett
Timeline
Health Customer Service Representative
Allegiance Benefit Plan Management
08.2022 - Current
Assistant Customer Service Manager
Kroger
12.2017 - 08.2022
SHIFT SUPERVISOR
CVS
05.2015 - 12.2017
Diploma -
MADISON HIGH SCHOOL
Similar Profiles
Victoria BilbreyVictoria Bilbrey
Enrollment Team Leader at Allegiance Benefit Plan Management, IncEnrollment Team Leader at Allegiance Benefit Plan Management, Inc
Krista AtteberryKrista Atteberry
CLINICAL SUPERVISOR UTILIZATION MANAGEMENT MEDICAL at Allegiance Benefit Plan ManagementCLINICAL SUPERVISOR UTILIZATION MANAGEMENT MEDICAL at Allegiance Benefit Plan Management
Kayla FrenchKayla French
Health Claims Examiner at Allegiance Benefit Plan Mgmt.Health Claims Examiner at Allegiance Benefit Plan Mgmt.