Tiffany Franklin
Columbus,Georgia
Summary
A highly qualified candidate with 20 years of expertise and professionalism in the fields of clerical, home health care, mental health, customer service, and light industry. Possessing strong moral principles and values fulfilling intrinsic expectations: making a difference with a positive attitude, and having a positive impact on other lives as a servant. Prioritizing areas of everyday functionality for survival, and one's overall health. A valuable asset to a company of integrity, having a growth mindset to perform due diligence, and intrigued by learning new things.
Overview
12
12
years of professional experience
Work History
Assembly Line Worker/Quality Control Inspector
2A USA
06.2023 - 12.2023
- Rotated workstations, and assembled, and machined various car parts.
- Conducted visual inspection for defects per workstation periodically in CNC.
- Conducted visual inspection for defects of raw parts in Die-casting periodically.
- Collaborated with team members and shift leads about known defects or failed parts by dock auditors.
- Calibrated height gauges.
- Measured sample parts daily beginning of each shift, and performed CNC checklist.
- Tested sample parts for various chemical components.
Occupancy Specialist
Columbus Housing Authority
09.2022 - 03.2023
- Scheduled and conducted phone interviews to decide clients' housing eligibility.
- Prepared multiple documentation for completion of each client to begin housing determination.
- Mailed, received, and processed returned correspondents from clients interested in public housing opportunities.
- Reviewed returned applications for accuracy, scanned, uploaded, and copied all necessary credentials.
- Managed and organized public housing waiting lists and records according to bedroom size, and preferences.
Remote Customer Service Representative
NexRep
05.2021 - 02.2023
- Authenticated and verified each customer and addressed any questions or concerns on callers' hotel, rental car, or flight reservations to determine a one-call resolution.
- De-escalated problematic customer concerns by building rapport with a professional demeanor.
- Escalated customer's concerns and disputes to the back office for immediate rectification.
Office Assistant
New Horizons Community Mental Health Center
05.2018 - 05.2020
- Supported office clerical functions using word processing and other software, email, and office machines.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Typed, formatted, and edited correspondence and other documents.
- Scheduled doctor's appointments and transportation requests.
- Audited client's caseloads to ensure they remained in compliance with program enrollment requirements.
- Answered multi-line telephone system and routed calls to the appropriate personnel.
Assistant Queue Supervisor/Customer Care Representative
Concentrix
08.2015 - 01.2018
- Helped each employee by supplying resourceful information to discover and resolve each customer's resolutions through chat applications.
- Evaluated my team's recorded conversations to ensure proper call handling to achieve a high-quality score for each metric.
- Scheduled necessary coaching for my team to enhance performance requirements.
- Acknowledged each employee's strengths, found areas of weaknesses as opportunities to supply constructive criticism, and acknowledged their feedback to decide on a solution.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Educated clients on account services and resolved client inquiries about statement information and account balances.
- • Logged call information and solutions provided.
Home Health Aide
Oxford Home Healthcare
06.2015 - 07.2017
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
Cashier
Circle K Gas Station
05.2016 - 06.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Office Assistant
Junior Educators Of Tomorrow
01.2012 - 05.2015
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Answered incoming calls for new potential clients, and educated each prospective client of available services.
- Assisted clients with the application enrollment process, copied, scanned, and uploaded personal client information.
- Obtained feedback from the client to ensure their needs or wants were being fulfilled.
Education
Bachelor of Science - Psychology
Capella University
Minneapolis03.2027
Skills
- Interpersonal Skills
- Verbal and Written Communication
- Problem-Solving
- Detailed Oriented
- Prioritization
- Adaptability
- Persistence
- Collaboration
- Computer Literacy
- Typing
- Resourcefulness
- Yardi
- Scheduling
- HIPPA
Timeline
Assembly Line Worker/Quality Control Inspector
2A USA
06.2023 - 12.2023
Occupancy Specialist
Columbus Housing Authority
09.2022 - 03.2023
Remote Customer Service Representative
NexRep
05.2021 - 02.2023
Office Assistant
New Horizons Community Mental Health Center
05.2018 - 05.2020
Cashier
Circle K Gas Station
05.2016 - 06.2017
Assistant Queue Supervisor/Customer Care Representative
Concentrix
08.2015 - 01.2018
Home Health Aide
Oxford Home Healthcare
06.2015 - 07.2017
Office Assistant
Junior Educators Of Tomorrow
01.2012 - 05.2015
Bachelor of Science - Psychology
Capella University
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