Tiffany Franklin
Columbus,GA
Summary
Highly organized, detail-oriented, and with a strong focus on structure and efficiency. Expertise in administrative support, customer service, intake procedures, property management, and home healthcare. Demonstrates a positive and growth mindset, and open-mindedness, contributing to collaborative team environments. Maintains high levels of professionalism and integrity in all interactions, ensuring trust and reliability. Proficient at multitasking and effective time management strategies. Committed to making a positive impact on others and pursuing continuous career development.
Overview
9
9
years of professional experience
Work History
Property Manager
Lagrange Housing Authority
Lagrange, Georgia
02.2024 - 08.2024
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Managed all maintenance requests from tenants in a timely manner.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Processed evictions when necessary in accordance with state laws and procedures.
- Completed lease applications and verifications, notifying prospects of results.
- Collected monthly assessments, rental fees, deposits and payments.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Met with prospective tenants to show property and assess applications or sign leases.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Updated tenant and unit information to keep current in housing database.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
Occupancy Specialist
Columbus Housing Authority
Columbus , GA
09.2022 - 04.2023
- Contacted applicants on the waiting list by phone or mail notification to confirm their housing interest.
- Processed removals or withdrawals of applicants from the waiting list who were no longer interested.
- Scheduled and conducted phone interviews to assess housing eligibility.
- Analyzed rental applications, credit reports, income verification documents, and other related information.
- Assisted in the preparation of tenant files for review by management staff.
- Updated and maintained databases with current information.
Remote Customer Service Representative
NexRep
Portland, ME
05.2021 - 02.2023
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Provided accurate information about products and services to customers.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Clerk
New Horizons Community Mental Health Center
Columbus, GA
05.2019 - 05.2020
- Scheduled doctor's appointments and transportation requests.
- Audited clients' caseloads to ensure compliance with the program enrollment requirements.
- Entered data into computer systems accurately and efficiently.
- Developed organizational filing systems for confidential customer records and reports.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Answered telephones, directed calls, and took messages.
- Performed data entry tasks to update customer accounts records.
- Created memos, letters, emails, reports, presentations as requested by management.
- Verified accuracy of all paperwork prior to submission for processing.
- Scanned documents into digital formats ensuring accuracy of content.
Customer Service Supervisor
Concentrix
Columbus, Georgia
08.2017 - 11.2019
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Answered phone calls and responded to questions and concerns.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
- Resolved customer complaints or answered customers' questions.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Delivered continuous training to associates to maximize performance and customer relations skills.
Home Health Aide
Oxford Home Health
Opelika, AL
06.2015 - 07.2017
- Provided patients and families with emotional support and instructions on health care needs, conditions, and options.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Dressed, groomed, and fed patients with limited physical abilities to foster independence and well-being.
- Transported individuals to medical appointments and assisted with errands.
- Planned, prepared or served meals to patients according to prescribed diets.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Changed bed linens and maintained a clean living environment for the client's safety.
Skills
- Phone etiquette
- Problem solving
- Prioritization
- Adaptability
- Resourcefulness
- Critical thinking
- Data entry
- Microsoft 365 proficiency
- Yardi/OneSite expertise
- Fair housing knowledge
Timeline
Property Manager
Lagrange Housing Authority
02.2024 - 08.2024
Occupancy Specialist
Columbus Housing Authority
09.2022 - 04.2023
Remote Customer Service Representative
NexRep
05.2021 - 02.2023
Clerk
New Horizons Community Mental Health Center
05.2019 - 05.2020
Customer Service Supervisor
Concentrix
08.2017 - 11.2019
Home Health Aide
Oxford Home Health
06.2015 - 07.2017
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