Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tiffany Fraser

Tiffany Fraser

Kissimmee,NY

Summary

Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

24/7 Intouch
08.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Direct Support Professional

Yainational Institute For People With Disabilities Network
11.2020 - 08.2022
  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe and well-organized patient environment.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Administered medication as directed by physician.
  • Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
  • Supervised daily activities and provided assistance to staff.
  • Developed rapport to create safe and trusting environment for care.
  • Led patient or group recreational activities for enhanced patient outcomes.

Teaching Assistant

NYC Department Of Education
09.2016 - 06.2022
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Supported classroom activities, tutoring, and reviewing work
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Supported classroom activities, tutoring, and reviewing work.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Tutored students in reading, language arts and other subjects.
  • Worked under direction of licensed teacher in and outside of classroom.
  • Created lesson materials, visuals and digital presentations to supplement lesson plans.
  • Recorded grades for coursework and tests in online reporting system.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Assessed student assignments to check quality and completeness before submission for grading.
  • Participated in lesson planning and curriculum implementation to promote quicker rollout and delivery.
  • Distributed learning materials such as worksheets, textbooks and supplemental activities.
  • Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
  • Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Promoted physical, mental and social development using classroom games and activities.
  • Organized and guided skills practice, research and memorization tasks for students.
  • Completed daily reports, meal count sheets and attendance logs.
  • Maintained schedule of support services and attended class sessions.
  • Organized classroom library and art areas each day to keep classroom well-maintained.
  • Offered complete instructional support for students unable to attend regular classes.
  • Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
  • Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.

Floor Associate

Macys Department Store
02.2018 - 03.2020
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Maintained excellent communication, cleanliness and safety standards on work sites and projects, boosting customer satisfaction ratings [Number]%.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Assessed high-traffic areas and planned flooring layout and seam placement to suit expected traffic patterns.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.

Overnight Stock Associate

Target
02.2015 - 01.2017
  • Unloaded arriving product stock and moved to store display areas.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
  • Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
  • Collected assigned merchandise and transported to store floor locations using hand trucks.
  • Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
  • Checked aisles for spills to complete quick clean-up.
  • Scanned shelves and product cases to locate expired, outdated and spoiled items.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Completed regular cycle counts and inventory audits.
  • Supported promotional plans by updating signage with price changes.

Shift Supervisor

Duane Reade By Walgreens
11.2011 - 02.2015
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Applied security, safety and loss prevention strategies during shifts.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.

Education

Associate of Arts - Human Services

Borrough Of Manhattan Community Community College
Manhattan, NY

High School Diploma -

William C. Bryant HighSchool
Queens, NY
06.2012

Skills

  • Microsoft PowerPoint
  • Credit Card Payment Processing
  • Active Listening
  • Retail Sales Customer Service
  • Inbound Phone Call Management
  • Verbal and Written Communication
  • Cash Handling
  • Account Management
  • Quality Control
  • Sales Expertise
  • Technical Troubleshooting
  • Time Management
  • Logging Call Information
  • Investigations and Resolutions
  • ADP Workforce Now
  • Information Confidentiality
  • Microsoft Office
  • Microsoft Outlook
  • SAP Crystal Reports
  • Group Learning Mechanics
  • Blackboard Software
  • Learning Modalities
  • Instructional Methods
  • Parent and Student Communication
  • Student-Centered Learning
  • Creative Lesson Plan Development
  • Special Education
  • Specialized Testing
  • Effective Listening
  • Classroom Management
  • IEP Development
  • Plan Lessons
  • Distance Learning Platforms
  • Update Records
  • Organizational Development Knowledge
  • Independent Living
  • Injury Support
  • Grocery Shopping
  • Collecting Medical Specimens
  • Developmental Disabilities
  • Patient Care
  • Product and Service Sales
  • Stock Management
  • POS Inventory System Operation
  • Store Opening and Closing Procedures
  • Profit and Loss
  • Customer Relations
  • Employee Supervision
  • Variance Reconciling
  • Staff Training

Timeline

Customer Service Representative

24/7 Intouch
08.2022 - Current

Direct Support Professional

Yainational Institute For People With Disabilities Network
11.2020 - 08.2022

Floor Associate

Macys Department Store
02.2018 - 03.2020

Teaching Assistant

NYC Department Of Education
09.2016 - 06.2022

Overnight Stock Associate

Target
02.2015 - 01.2017

Shift Supervisor

Duane Reade By Walgreens
11.2011 - 02.2015

Associate of Arts - Human Services

Borrough Of Manhattan Community Community College

High School Diploma -

William C. Bryant HighSchool

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Tiffany Fraser