Tiffany Frasier
Ladson,SC
Summary
Seeking a position in the workforce to leverage and further develop existing skills, leading to career success and longevity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Branch Manager/Hiring Manager
CPM Federal Credit Union
07.2020 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.
- Negotiated salary packages and benefits offerings for newly hired employees, ensuring competitive compensation structures across all departments.
- Developed strong relationships with other hiring managers, understanding their unique needs and providing tailored recruitment solutions.
- Served as a trusted advisor to both candidates and hiring teams by providing guidance on role requirements, interviewing tips, and career development opportunities.
- Established a robust talent pipeline through networking events, career fairs, and proactive outreach efforts.
- Streamlined the talent acquisition process by utilizing the Paycom and Paylocity applicant tracking systems and improving candidate experience.
- Collaborated with HR partners to develop competitive compensation packages that attracted top-tier candidates.
- Managed full-cycle recruitment processes, from job posting creation to offer negotiation and acceptance.
Risk Management Specialist
CPM Federal Credit Union
09.2019 - 07.2020
- Assisted with minimizing risk exposure by reviewing claim validity and viability against coverage standards.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
- Helped risk management team produce timely reports analyzing data.
- Advised senior managers on policy strategies for reducing liability and preventing losses.
- Managed company-wide complaints and subpoenas alongside legal teams and risk management staff.
- Maintained current team documentation, validated codes and tracked invoices to keep accounts and records current.
- Conducted in-depth analysis of financial data to uncover trends in credit risk, market risk, and operational risk that could impact business performance.
- Worked closely with senior leadership to establish a strong risk culture within the organization, fostering an environment where employees feel empowered to raise concerns and contribute ideas for mitigating potential threats.
Branch Manager/ Hiring Manager
CPM Federal Credit Union
10.2017 - 09.2019
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.
- Negotiated salary packages and benefits offerings for newly hired employees, ensuring competitive compensation structures across all departments.
- Developed strong relationships with other hiring managers, understanding their unique needs and providing tailored recruitment solutions.
- Served as a trusted advisor to both candidates and hiring teams by providing guidance on role requirements, interviewing tips, and career development opportunities.
- Established a robust talent pipeline through networking events, career fairs, and proactive outreach efforts.
- Streamlined the talent acquisition process by utilizing the Paycom and Paylocity applicant tracking systems and improving candidate experience.
- Collaborated with HR partners to develop competitive compensation packages that attracted top-tier candidates.
- Managed full-cycle recruitment processes, from job posting creation to offer negotiation and acceptance.
Financial Services Representative III
CPM Federal Credit Union
06.2016 - 10.2017
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
- Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
- Increased client retention with personalized follow-up calls and quarterly reviews to discuss portfolio performance.
- Worked closely with other departments to provide seamless service delivery for complex client requests.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
Education
Bachelor of Arts - Finance
University of South Carolina
01.2015
Associate of Arts - Business Administration And Management
American Intercontinental University
01.2010
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Attention to Detail
- Coaching and Mentoring
- Relationship building and management
- Verbal/written communication
- Employee Development
- Decision-Making
- Staff Training
- Sales professional
Certification
- STATE OF SOUTH CAROLINA NOTARY PUBLIC, 06/27/33
- National Mortgage Licensing System #1663962
Military Service
US Army, 08/01/01, 05/01/04, Field Artillery Surveyor/ Training Supervisor
Timeline
Branch Manager/Hiring Manager
CPM Federal Credit Union
07.2020 - Current
Risk Management Specialist
CPM Federal Credit Union
09.2019 - 07.2020
Branch Manager/ Hiring Manager
CPM Federal Credit Union
10.2017 - 09.2019
Financial Services Representative III
CPM Federal Credit Union
06.2016 - 10.2017
Bachelor of Arts - Finance
University of South Carolina
Associate of Arts - Business Administration And Management
American Intercontinental University
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