Summary
Overview
Work History
Education
Skills
Accomplishmentscertifications
Timeline
Generic

Tiffany Frazier

Fort Worth,TX

Summary

Sales & Operations Coordinator with Sales Project Management, Distribution & Supply Chain Management, Customer Service Management & Inventory Management experience. 15+ years of customer focused experience with self-driven delivered results. Continuous promotions obtained within major manufacturing organizations for recognized leadership, self-acceleration, implementing core values and business improvement. Major experience lies in providing resolutions, investigations, limiting company cost exposures, detailed analytical research and monitoring KPI percentage. Provided thorough and urgent assistance for Sales, Manufacturing, Quality Assurance, Project Development, Marketing, Transportation, Customer Service, Distribution, Supply Chain, Finance and Inventory Support departments. Proficient with Microsoft Word, Excel, Outlook, Teams and PowerPoint Applications. Proficient with JD Edwards, Business Intelligence, MicroStrategy and Legacy AS400 Business Applications.

Overview

21
21
years of professional experience

Work History

Sales/Operations Coordinator

Ventura Foods, LLC
01.2013 - 01.2024
  • Perform research, transactions and problem solve using both Legacy and JD Edwards SAP Software
  • Analyze aging inventory to identify any potential losses due to overstock or rotation issues
  • Provide Customer Service with information and resolution regarding product issues including potential shortages
  • Work as a liaison between the Sales Team and the Customer to negotiate and meet the needs of the Customer
  • Work directly with the marketing and Sales team to avoid potential company losses due to slow or non-moving products
  • Help to maintain an expectable service level by analyzing and approving ship date changes, order quantity increases and urgent shipments
  • Work directly with the Supply and Demand Team to bring in stock and remove stock when needed
  • Verify packaging and ingredients needed for production
  • Communicate and track soft and hard conversions for new ingredients, labels and packaging
  • Report new product volume to the Plant Operations, QA, and the Supply and Demand Teams
  • Work with Sales and Marketing to obtain GL credits for product loss
  • Assist in tracking returns and follow up with the Quality Assurance Dept
  • To disposition returned products
  • Monitor incoming purchase orders to identify late loads for potential shortages
  • Communicate carrier issues with customer service to maintain a service level above targeted levels
  • Update product set up forms and distribute Approved Forecast Submittals for new & Changing Volume
  • Monitor and report inventory variances to assure inventory accuracy for ordering
  • Collect and reconcile inventory data
  • Manage and place orders to transfer between the plant and the plant’s 3PL facilities
  • Participate in daily and weekly meetings concerning supply, distribution & manufacturing
  • Perform P.O
  • Receiving transactions for oil and ingredients received through tank trucks and railcars
  • Respond to inquiries and submit inquiries to sales and customer service
  • Investigate and provide creative solutions to customer
  • Audit production locations for quantity and accuracy of inventory on file
  • Correct production miss-scans when needed
  • Review Production Schedule Attainment reports for manufacturing accuracy, problems and resolutions to communicate
  • Review key performance indicators (KPI) for continuous improvement initiatives in warehousing
  • Other Positions Held: Production Admin Clerk, Inventory Control Lead, Third Party Logistics (3PL) Coordinator

Administrative Assistant/Receptionist

Cohn and Gregory, Inc.
01.2010 - 01.2012
  • Answered and screened all incoming calls on a multi-line phone system
  • Acted as the initial point of contact for all visitors and vendors
  • Scanned and filed all sales documents and picket tickets pertaining to sales orders
  • Maintained and ordered office supplies
  • Gathered, filed and prepared audit documents
  • Performed Accounts Payable functions by entering invoices into the accounting system
  • Assisted with inventory control by entering price increases into the system and creating bin labels for inventory
  • Reviewed and updated end of year inventory in the system to eliminate and save cost on unused goods

Quality Assurance Administrative Assistant/Lead

CTI Foods
01.2007 - 01.2009
  • Reviewed and revised all forms of documentation by the Production and Quality Assurance departments
  • Created new company forms such as QAPS and SSOP’s as needed
  • Performed monthly facility audits
  • Implemented good manufacturing practices
  • Trained Production and Quality Assurance Techs to ensure accuracy in job performances and paperwork
  • Tested finished product to achieve the customer’s specifications
  • Participated in failure investigations to identify root causes and, recommended corrective and preventive actions
  • Performed microbiological testing
  • Updated and maintained finished product hold logs to control inventory
  • Tracked and inspected incoming railcars of raw product before grading it
  • Reviewed grading logs to ensure all information was complete and acceptable
  • Reviewed micro results and determined disposition
  • Reviewed and approved pre-shipments
  • Inspected and documented foreign findings
  • Prepared daily, weekly and monthly reports

Legal Assistant/Medical Administrative Assistant

Bridges and Associates
01.2006 - 01.2007
  • Assisted Attorney in Family, Civil and Juvenile Criminal Law
  • Scheduled appointments and meetings as sole secretary and clerk for the office
  • Filed, mailed and created outgoing correspondence to current and potential clients
  • Processed payments and transactions for legal fees
  • Analyzed complex and detailed material while paying strong attention to detail
  • Maintained effective oral and written communication
  • Prepared legal documents such as decrees, petitions, motions, TRO’s, POA’s, wills, answers and waivers
  • Gathered reports and interpreted medical record dictations for physician billing
  • Documented diagnosis on medical documents for billing

Property Manager

Southern Villa MHC
01.2003 - 01.2006
  • Ensured the development of a supportive and nurturing environment for the residents of the community
  • Validated applicant criteria to determine eligibility through processing rental applications
  • Coordinated move-ins of new residents
  • Monitored the property’s waiting list to ensure full occupancy
  • Enforced and followed fair housing rules and regulations
  • Monitored contractors during reconstruction of the property
  • Purchased supplies needed for the upkeep of the community and office operations
  • Organized meetings as needed with staff to maintain high property values
  • Enforced action against community rule violators to include but not limited to evictions
  • Performed and created marketing strategies
  • Performed accounts receivables and created a system in Microsoft Excel format for the collection of rent
  • Created vendor relations for the company
  • Performed collections and executed the legal process on unpaid rent

Education

Business Management - Business Management, Business Communications, Business Computer Information Systems, Human Resource Management

Everest University
01.2016

Business Management - Business Management, Business Communications, Business Computer Information Systems, Human Resource Management

University of Phoenix
01.2015

Business Management - Business Management, Business Communications, Business Computer Information Systems, Human Resource Management

Tarrant County College
01.2013

Skills

  • Collaborative mindset
  • CRM management
  • Performance tracking
  • Sales analytics
  • Order processing
  • Order management
  • Business correspondence
  • Demand planning
  • Willingness to learn
  • Teamwork and collaboration
  • Multitasking and prioritizing
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Critical thinking
  • Organizational skills
  • Decision-making
  • Customer service management
  • Written communication
  • Inventory management
  • Continuous improvement
  • Quality control
  • Problem anticipation and resolution
  • Complaint handling
  • Professionalism
  • Conflict resolution
  • Analytical thinking
  • Product knowledge
  • Self motivation
  • Adaptable to changing demands
  • Task prioritization
  • Computer proficiency
  • Customer relations
  • Health and safety procedures
  • Customer engagement
  • Active listening
  • Team leadership
  • Reliability
  • Motivational skills
  • Sales and operations planning
  • Customer focus
  • SAP APO experience
  • Written and verbal communication
  • Materials management
  • ERP systems proficiency
  • Process improvements
  • Transportation management
  • Materials tracking
  • Inventory management support
  • Effective customer communication
  • Customer service
  • Inventory counting
  • Risk assessment
  • Operations management
  • Freight management
  • Inventory control
  • Shipment coordinating
  • Project management
  • Professional demeanor
  • Problem-solving aptitude
  • Process improvement
  • Overseeing deliveries
  • Delegation and supervision
  • Goal setting and achievement
  • SAP software
  • Computer skills

Accomplishmentscertifications

  • Dean’s List- Computer Information Systems, 2015, Everest University
  • Licensed & Certified Food Manager, 2015, City of Fort Worth

Timeline

Sales/Operations Coordinator

Ventura Foods, LLC
01.2013 - 01.2024

Administrative Assistant/Receptionist

Cohn and Gregory, Inc.
01.2010 - 01.2012

Quality Assurance Administrative Assistant/Lead

CTI Foods
01.2007 - 01.2009

Legal Assistant/Medical Administrative Assistant

Bridges and Associates
01.2006 - 01.2007

Property Manager

Southern Villa MHC
01.2003 - 01.2006

Business Management - Business Management, Business Communications, Business Computer Information Systems, Human Resource Management

Everest University

Business Management - Business Management, Business Communications, Business Computer Information Systems, Human Resource Management

University of Phoenix

Business Management - Business Management, Business Communications, Business Computer Information Systems, Human Resource Management

Tarrant County College
Tiffany Frazier