Tiffany Frunk
Medford
Summary
Detail-oriented and customer-focused professional with extensive experience in customer service, policy implementation, and record management. Adept at communicating complex regulations, resolving conflicts, and maintaining organized systems to ensure compliance and efficient operations. Proven ability to manage sensitive situations with professionalism and empathy, while building positive relationships with clients and stakeholders. Equipped with strong problem-solving skills and a commitment to continuous professional growth, seeking to contribute expertise in dynamic and challenging environments.
Overview
13
13
years of professional experience
Work History
Child Care Director
Self-Employed
07.2018 - Current
- Oversee all daycare operations, ensuring smooth daily functions and compliance with regulations
- Design and implement policies and procedures to improve center operations and align with state guidelines
- Effectively communicate state regulations and organizational policies to parents and staff, ensuring clarity and adherence
- Foster a safe, nurturing, and supportive learning environment for children
- Cultivate and maintain strong, positive relationships with parents and guardians to support the well-being of children
- Ensure accurate and timely documentation of all activities, including attendance, health, and development records
- Maintain comprehensive records related to children’s attendance, health, and developmental progress
- Manage sensitive and emotional conversations with parents, offering thoughtful, tactful solutions while preserving professionalism
Customer Service/Sales Associate
Zales the Diamond Store
10.2014 - 01.2018
- Greet and assist customers, offering expert advice on jewelry quality, trends, and selection
- Communicate product features, policies, warranties, repair services, and jewelry care to customers, ensuring thorough understanding
- Provide consistent and professional support to customers, addressing concerns and resolving conflicts promptly
- Offer accurate estimates for luxury watch and custom jewelry repairs, ensuring clear communication of services and timelines
- Present warranty and credit information to customers to drive sales and enhance their purchasing decisions
- Educate customers about upcoming events, new designs, and product offerings, fostering engagement and interest
Direct Support Professional
Personal In-Home Caregiver
01.2012 - 09.2014
- Company Overview: Direct Support Professional VA
- Assist clients with daily living activities, ensuring their needs are met with compassion and professionalism
- Manage client schedules and appointments, ensuring adherence to timelines and minimizing disruptions
- Support therapeutic practices and administer medication, maintain detailed records and ensure accuracy
- Provide conflict resolution, offering thoughtful and effective solutions to address client concerns
- Maintain comprehensive and organized client records, ensuring timely and accurate documentation of services provided
- Communicate effectively with clients, their families, and service providers, ensuring clarity in instructions and care plans
- Apply state and federal guidelines to ensure the proper delivery of services and compliance with regulations
- Direct Support Professional VA
Education
Bachelor of Science - Psychology
Rogue Community College
Medford OR06-2027
Skills
- Safety regulations compliance
- Parental engagement
- Inclusive practices
- Documentation and recordkeeping
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Relationship building
- Policy implementation
Additional Information
Additional work history provided upon request
Timeline
Child Care Director
Self-Employed
07.2018 - Current
Customer Service/Sales Associate
Zales the Diamond Store
10.2014 - 01.2018
Direct Support Professional
Personal In-Home Caregiver
01.2012 - 09.2014
Bachelor of Science - Psychology
Rogue Community College
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