Tiffany Fuller
Warrenton,MO
Summary
Dynamic Specialty Account Coordinator with a proven track record at Mercy Hospital St. Louis, adept in patient advocacy and financial assistance programs. Successfully managed support for over 2,000 oncology patients, ensuring seamless access to treatments. Skilled in Epic ambulatory systems, I excel in effective communication and collaboration within healthcare teams.
Overview
15
15
years of professional experience
Work History
Specialty Account Coordinator
Mercy Hospital St. Louis
St Louis, Missouri
06.2024 - Current
- Processed insurance claims for specialty oncology pharmacy services efficiently.
- Evaluated client eligibility for various financial support programs, and assisted them in completing patient assistance applications.
- Managed financial assistance programs, co-pay foundations, and free drug programs for over 2,000 oncology patients, ensuring uninterrupted access to chemotherapy and radiation treatments.
Certified Pharmacy Technician III
Mercy Hospital St. Louis
St Louis, Missouri
06.2019 - 05.2024
- Efficiently handled the manual completion of more than 700 prescriptions each day with 99% accuracy
- Proficiently performed expeditated sterile compounding, ensuring precision and adherence to safety protocols in the preparation of medications for a level I trauma hospital
- Counted, measured and compounded medications following standard USP standards.
- Dispensed medications accurately to inpatient units according to prescription orders.
Specialty Care Coordinator
Castia Rx
06.2018 - 09.2019
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Coordinated delivery services of specialty medications to patients' homes or other designated locations.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
Patient Service Coordinator II/Data Entry
Express Scripts
11.2015 - 06.2018
- Processed prescriptions accurately and collaborated with healthcare team to ensure seamless medication dispensing.
- Verified patient eligibility and insurance coverage for pharmaceutical assistance programs, reducing data processing turnaround time by 20%.
- Entered and processed 50+ patient assistance program applications daily with 99% accuracy, ensuring timely access to medication.
Program Coordinator
Sunnyhill
08.2010 - 11.2015
- Led and trained a team of 40 staff members, which includes creating schedules, facilitating meetings, and overseeing and evaluating staff performance regarding policy and procedure.
- Created and implemented Individualized Support Behavioral Plans, ensuring compliance with staff for clients with mental and physical disabilities.
- Responsible for all medical care of clients including managing and administering medications, coordinating with doctors and pharmacists, taking and documenting vitals, and managing insurance.
- Created a training program for all new employees on using adaptive equipment for physical therapy treatments and maintaining client medical needs by record-keeping and insurance and Medicaid due diligence.
Education
Bachelor of Science - Psychology
Western Governors University
Salt Lake City, UT12-2025
Skills
- Patient assistance programs
- Effective communication
- Epic ambulatory
- Medicare and Medicaid programs
- Patient advocacy
- Financial assistance
Volunteer Experience
- Community event coordinator that hosts and leads team based reoccurring events that require immense communication, creative problem solving, and strict time management
- Spearheaded a disaster relief team of 12 individuals that aided the community in clean up and rebuilding efforts after a natural disaster
- Coached, refereed, and counselled youth for over 15 years in a junior basketball league with an emphasis on teamwork and sportsmanship as well as improving general basketball skills (league champions twice)
Certifications And Licensure
- CPhT, MO
- State Pharmacy Tech License, MO
- Class A Driver’s License
Timeline
Specialty Account Coordinator
Mercy Hospital St. Louis
06.2024 - Current
Certified Pharmacy Technician III
Mercy Hospital St. Louis
06.2019 - 05.2024
Specialty Care Coordinator
Castia Rx
06.2018 - 09.2019
Patient Service Coordinator II/Data Entry
Express Scripts
11.2015 - 06.2018
Program Coordinator
Sunnyhill
08.2010 - 11.2015
Bachelor of Science - Psychology
Western Governors University