Tiffany Furhman
Plainfield
Summary
Dynamic Certified Medical Administrative Assistant with a proven track record at Global Healthcare Partners, excelling in patient care and HIPAA compliance. Recognized for enhancing office efficiency and achieving high patient satisfaction through effective multitasking and problem-solving skills. Adept at managing medical records and streamlining billing processes for improved revenue flow.
Certified Medical Administrative Assistant professional with comprehensive knowledge in medical office management and patient care coordination. Known for effective collaboration with healthcare teams and consistently achieving administrative goals. Recognized for adaptability and reliability in dynamic healthcare environments.
Experienced with managing patient records and administrative tasks in healthcare settings. Utilizes skills in scheduling and billing to streamline office operations. Knowledge of healthcare regulations and excellent communication enhances patient interactions and office efficiency.
Overview
19
19
years of professional experience
Work History
Certified Medical Administrative Assistant
Global Healthcare Partners
06.2018 - Current
- Supported clinic operations by overseeing proper handling of confidential patient information, adhering to HIPAA regulations.
- Coordinated staff schedules and managed leave requests effectively, maintaining adequate coverage for medical office operations at all times.
- Provided comprehensive administrative support through efficient management of front desk duties such as greeting visitors, answering phone calls, and directing inquiries appropriately.
- Improved interdepartmental collaboration through effective coordination of patient referrals to specialists or diagnostic services.
- Addressed concerns raised by patients or their families promptly, demonstrating empathy while providing accurate information.
- Ensured compliance with OSHA guidelines, maintaining a clean and safe workspace for staff members and patients alike.
- Enhanced office efficiency by managing and maintaining accurate medical records for easy retrieval.
- Contributed to a well-organized office environment by maintaining updated inventory of medical supplies and equipment.
- Assisted in improving patient care by coordinating with healthcare professionals on treatment plans and referrals.
- Streamlined billing processes to prevent delays in payments from insurance companies or individual clients.
- Achieved higher patient satisfaction by streamlining appointment scheduling and follow-up processes.
- Expedited patient flow within the clinic by efficiently triaging incoming cases based on urgency levels.
- Reduced wait times for appointments by effectively managing schedules of multiple physicians within the practice.
- Consistently met deadlines for documentation submissions, contributing to a well-functioning medical office environment.
- Assisted in revenue growth by verifying insurance eligibility, collecting co-payments, and reconciling daily financial transactions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Ensured timely insurance claim processing, resulting in faster reimbursements for patients and the clinic.
- Facilitated smooth communication between patients and providers through accurate message relaying and prompt callbacks.
- Conducted patient education sessions on preventive care and wellness initiatives, leading to improved overall health outcomes.
- Collaborated closely with clinical staff to ensure seamless delivery of high-quality care during peak hours.
- Increased patient retention with excellent customer service during registration and check-in/check-out procedures.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
Personal Banker
Wells Fargo
10.2006 - 12.2016
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Promoted financial products by maintaining excellent service offering knowledge.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
Education
No Degree - Medical Administration
Altierus
South Plainfield, NJ05-2018
Skills
- Positive attitude
- Problem-solving
- Attention to detail
- Multitasking and organization
- Cleaning and sanitizing
- Patient care
- HIPAA regulations
- Computer skills
- Team leadership
- HIPAA compliance
- ICD-10 coding
- Accounts receivable
- Claims processing
Timeline
Certified Medical Administrative Assistant
Global Healthcare Partners
06.2018 - Current
Personal Banker
Wells Fargo
10.2006 - 12.2016
No Degree - Medical Administration
Altierus
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