Tiffany Gager
Twin Lake,MI
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
19
19
years of professional experience
Work History
Store Manager
J. McCormick LLC
Muskegon, MI
10.2021 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Shift Floor Leader
Walmart
Muskegon, Michigan
08.2015 - 12.2017
- Supervised and trained new shift leaders on store operations, policies, and procedures.
- Assisted customers with inquiries, complaints, and concerns in a timely manner.
- Responded promptly to customer requests for assistance such as locating items within the store or providing product information.
- Displayed leadership skills by motivating team members to meet daily goals.
- Ensured that shelves were adequately stocked throughout the day by conducting regular checks.
- Managed daily cash intake by counting out registers and tabulating profits.
- Resolved conflicts between employees or customers in an efficient manner.
Assistant Manager
Norton Shores EZ mart
Norton Shores, Michigan
09.2006 - 12.2009
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Store Manager
Subway (Walters Dimmick Petroleum)
Grand Rapids, Michigan
02.2006 - 09.2006
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Managed daily banking activities such as deposits and withdrawals.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Education
Criminal Justice - Criminal Justice
ITT Technical Institute - Indianapolis
Byron Center, MI09-2009
Skills
- Shift Scheduling
- Customer Service Management
- Employee Training
- Payroll Management
- Retail Inventory Management
- Supply Ordering
- Loss Prevention
- Store Merchandising
- Operations
- Leading Staff Meetings
- Recruiting and Hiring
- Friendly and Positive
- Sales professional
- Performance Reviews
- Reliable
- Employee supervision and motivation
- Operations Management
Affiliations
- Foster Mother
- Girl Scout Leader
Timeline
Store Manager
J. McCormick LLC
10.2021 - Current
Shift Floor Leader
Walmart
08.2015 - 12.2017
Assistant Manager
Norton Shores EZ mart
09.2006 - 12.2009
Store Manager
Subway (Walters Dimmick Petroleum)
02.2006 - 09.2006
Criminal Justice - Criminal Justice
ITT Technical Institute - Indianapolis
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