Tiffany Gaines
Louisville,KY
Summary
Dynamic retail professional with a proven track record at Dollar General Market, excelling in inventory management and operational efficiency. Recognized for reducing shrinkage through effective loss prevention strategies and fostering a positive work environment that boosted employee retention. Highly self-motivated and dependable, committed to achieving business objectives and enhancing customer satisfaction.
Overview
7
7
years of professional experience
Work History
Store Manager
Nu Yale Cleaners
04.2025 - 10.2025
- Managed daily store operations to ensure efficient workflow and customer satisfaction.
- Oversaw inventory management, ensuring accurate stock levels and timely replenishment.
- Managed inventory control, cash control, and store opening and closing procedures.
- Resolved customer inquiries and complaints effectively to maintain positive relationships.
Retail Store Manager
Dollar General Market
04.2019 - 10.2024
- Supervised daily operations ensuring efficient workflow and customer satisfaction.
- Trained and mentored staff on product knowledge and customer service best practices.
- Developed and executed staff scheduling to align with peak business hours effectively.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Jeffersontown High School
Louisville, KY05-1999
Skills
- Inventory management and loss prevention techniques
- Operational efficiency optimization
- Reporting and documentation
- Cash handling procedures with accuracy
- Stockroom management
- Coaching and mentoring
- Employee scheduling
- Hiring management
- Detail-oriented
- Friendly and outgoing
- Dependable and reliable
- Highly self motivated
Accomplishments
- Supervised team of up to 20 team members.
- Promoted from sales associate to Store Manager within only 6 months.
- Developed 2 successful new store managers within one year.
- Achieved the #1 rank for the year in shrink by using effective policies and store operation procedures with accuracy and efficiency.
Timeline
Store Manager
Nu Yale Cleaners
04.2025 - 10.2025
Retail Store Manager
Dollar General Market
04.2019 - 10.2024
High School Diploma -
Jeffersontown High School