Summary
Overview
Work History
Education
Skills
Timeline
Babysitter

Tiffany Galarza

Hicksville,NY

Summary

Dedicated, compassionate, and highly motivated professional with strong experience in childcare, community service, leadership, and psychology. I am a committed student with a 3.6 GPA, demonstrating discipline, curiosity, and a genuine passion for understanding human behavior and helping others. I completed my Associate’s Degree at Queensborough Community College while balancing work, family responsibilities, and community involvement, and I am now earning my Bachelor’s Degree in Forensic Psychology at John Jay College of Criminal Justice. My long-term goal is to pursue a PhD in Psychology, and I am continuously building the academic foundation, research skills, and applied experience necessary to reach that level. I bring both educational insight and real-world understanding to every role I take on.

With over 2.5 years of childcare experience working with the Iniguiz family, I have developed a strong ability to support children’s emotional growth, guide behavior effectively, and maintain a safe, structured environment. I create engaging learning experiences, teach emotional regulation, and build trust through patience, consistency, and genuine care. My background in developmental and behavioral psychology enhances my approach and allows me to support children with intention and empathy.

I also hold valuable managerial experience as an Assistant Manager at Michoacana Pedir de Boca, where I helped open and run the business during the height of the COVID-19 pandemic, a time when many small businesses were struggling. Despite the circumstances, I contributed to building a stable, successful operation by providing excellent customer service, training staff, maintaining product quality, and ensuring smooth daily operations. My leadership, organization, and ability to stay calm under pressure helped the business thrive, develop loyal customers, and grow consistently. This role strengthened my communication, problem-solving, and multitasking abilities.

My community service experience includes being an active NYPIRG member for two semesters, participating in advocacy work and helping distribute food to underserved neighborhoods. These experiences reflect my commitment to social justice, public service, and supporting my community in meaningful, hands-on ways.

Across every environment, academic, community, childcare, customer service, and management, I am known for my strong work ethic, emotional intelligence, and ability to build positive, supportive relationships with others. I bring knowledge from my psychology education, leadership experience from managing a business, and compassion from my childcare and community work. Driven, reliable, and prepared to continue growing professionally, I aim to contribute my skills, insight, and dedication to any role that values empathy, responsibility, and continuous improvement..

Overview

4
4
years of professional experience

Work History

Babysitter

Iniguiz Family - Employer: Lindsay Iniguiz
01.2023 - Current
  • Supervised children's daily activities, ensuring safety and adherence to routines.
  • Developed engaging educational games to promote learning and creativity.
  • Communicated effectively with parents regarding children's progress and behavior.
  • Managed schedules for playdates, meals, and nap times to maintain structure.
  • Played games, worked on puzzles, and read books to young children.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
  • Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
  • Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
  • Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
  • Collaborated closely with parents regarding behavioral issues implementing strategies that improved overall behavior patterns.
  • Maintained open communication with parents about daily activities, behaviors, and concerns.
  • Arranged transportation for school and activities, ensuring punctuality.
  • Documented children's growth and development.

Salesperson

StretchLab
03.2025 - 11.2025
  • Assisted clients in selecting appropriate services to enhance physical well-being.
  • Educated customers on benefits of flexibility and mobility programs.
  • Collaborated with team members to maintain high standards of customer service.
  • Demonstrated stretching techniques to ensure client comfort and safety.
  • Managed appointment scheduling using company software for optimal workflow.
  • Maintained cleanliness and organization of studio space for a welcoming environment.
  • Adapted sales strategies based on customer preferences and feedback received during sessions.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Informed customers of promotions to increase sales productivity and volume.
  • Set and achieved company defined sales goals.
  • Built relationships with customers and community to promote long term business growth.

Assistant Manager

Michoacana Ice Cream
09.2021 - 09.2023
  • Supervised daily operations to ensure high-quality customer service and efficient workflow.
  • Trained and mentored staff on operational procedures and best practices for product preparation.
  • Managed inventory levels, ensuring timely replenishment of supplies and ingredients.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Scheduled staff shifts to ensure proper coverage during busy hours without exceeding labor budgets.

Education

Bachelor of Science - Forensic Psychology

John Jay College of Criminal Justice
New York (City), NY
05-2026

Associate of Science - Forensic Psychology

Queensborough Community College
Oakland Gardens, NY
05-2024

Skills

  • Patience and empathy
  • Time management
  • Strong work ethic
  • Reliability
  • Maintaining safe environment
  • Toddler care experience - (Also having experience with younger siblings ages 2 and 5)
  • Transportation arrangements
  • Emotional intelligence
  • Bilingual - Spanish and English fluent
  • Special needs experience
  • Organizational skills
  • Team building
  • Positive and professional
  • Sales growth
  • Customer service and satisfaction
  • Customer relationship management
  • Operations management
  • Verbal and written communication

Timeline

Salesperson

StretchLab
03.2025 - 11.2025

Babysitter

Iniguiz Family - Employer: Lindsay Iniguiz
01.2023 - Current

Assistant Manager

Michoacana Ice Cream
09.2021 - 09.2023

Bachelor of Science - Forensic Psychology

John Jay College of Criminal Justice

Associate of Science - Forensic Psychology

Queensborough Community College
Tiffany Galarza