Tiffany Galloway
Arlington,VA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1997
1997
years of post-secondary education
Work History
Customer Service Representative
Home Depot
Alexandria, NV
08.2019 - 08.2025
- Assisted customers with product selection and provided knowledgeable recommendations.
- Resolved customer inquiries through phone, email, and in-person interactions.
- Managed returns and exchanges while ensuring adherence to company policies.
- Maintained accurate product displays to enhance customer shopping experience.
- Answered customer inquiries and provided accurate information regarding products and services.
Administrative Assistant Manager
Capital Auto Auction
Washington, DC
08.2016 - 08.2025
- Managed scheduling and coordination of daily auction operations.
- Assisted in training new administrative staff for efficient workflows.
- Organized and maintained records of vehicle inventory and sales transactions.
- Handled confidential information with discretion and professionalism.
- Identified and solved problems to enhance management and business direction.
Education
Washington Liberty High School
Arlington, VASkills
- Customer service
- Product knowledge
- CRM software
- Complaint resolution
- Report preparation
- Problem-solving
- Scheduling
- Training development
- Problem solving
- Attention to detail
- Time management
- Key stakeholder relationship building
- Senior leadership support
- Multitasking and organization
Languages
English
Full Professional
Timeline
Customer Service Representative
Home Depot
08.2019 - 08.2025
Administrative Assistant Manager
Capital Auto Auction
08.2016 - 08.2025
Washington Liberty High School
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