Tiffany Gant
Bushnell,FL
Summary
Knowledgeable HVAC/R and Plumbing with background in managing client relationships and driving sales growth. Successfully led teams to exceed sales targets while fostering strong customer loyalty. Demonstrated expertise in strategic planning and contract negotiation.
Overview
17
17
years of professional experience
Work History
Account Executive Manager
Nash Plumbing & Mechanical LLC
11.2022 - 05.2025
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Organized regular client meetings to discuss progress, address concerns, and maintain open lines of communication.
- Participated in trade shows, conferences, and networking events to generate leads for new business opportunities.
- Negotiated and closed lucrative contracts, securing long-term business commitments from clients.
- Delivered consistent sales results by meeting or exceeding monthly targets regularly.
- Mentored junior account executives in effective sales techniques and strategies for success.
- Implemented innovative sales techniques to improve overall team performance and increase revenue growth.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Current clients include but are not limited to. Winn-Dixie, World Equestrian, Golden Ocala, AutoZone Distribution Center , FedEx Distribution, Extra Space Storage, The Villages, Advent Hospital’s and many more.
Account Manager
Sherman Mechanical Contractors
06.2020 - 11.2022
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
- Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
- Developed strong relationships with key clients, resulting in increased account retention and growth.
- Expanded client base through targeted prospecting and effective lead generation efforts.
- Effectively resolved escalated client issues in a timely manner while maintaining positive working relationships.
- Consistently met or exceeded quarterly sales targets by diligently monitoring progress toward goals.
- Consistently maintained high levels of client satisfaction through proactive communication and prompt problem resolution.
- Oversaw contract negotiations, ensuring mutually beneficial terms were agreed upon between the company and clients.
Dispatch Supervisor
Gulf Mechanical Contractors
07.2019 - 06.2020
- Supervised team of 25 employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Maintained strong relationships with vendors and contractors to ensure seamless service delivery during peak periods.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Managed customer accounts and invoicing.
- Answered phone calls and responded to customer emails.
Dispatcher
5 Star Refrigeration and Air Conditioning Inc.
02.2013 - 07.2019
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Facilitated training for new dispatchers, improving team readiness and performance.
- Answered phone calls and responded to customer emails.
Customer Service Specialist
McEnany Roofing
11.2011 - 11.2013
- What I did: Took care of customers, warranty work, safety and visiting job sights, follow up
- Calls and Visits to clients to ensure customer satisfaction. Major customers involved; TGH, Tampa Bayfront Hospital, Port of Tampa, Pasadena Hospital and many more.
Cashier
Racetrac
06.2008 - 03.2011
- What I did: Interacted with customers, Stock the store, daily duties and operated the register and helped inventory the store.
Education
High School Diploma -
Hernando High School
Hernando County;Florida 06-2008
Skills
- BuildOps
- Service Titan
- High phone / e-mail volume
- Excellent in stressful situations
- Brand marketing
- Service Channel
- Customer service
- Teamwork and collaboration
- Sales targeting
- Business development and planning
- Client relationship management
- Cold calling
Timeline
Account Executive Manager
Nash Plumbing & Mechanical LLC
11.2022 - 05.2025
Account Manager
Sherman Mechanical Contractors
06.2020 - 11.2022
Dispatch Supervisor
Gulf Mechanical Contractors
07.2019 - 06.2020
Dispatcher
5 Star Refrigeration and Air Conditioning Inc.
02.2013 - 07.2019
Customer Service Specialist
McEnany Roofing
11.2011 - 11.2013
Cashier
Racetrac
06.2008 - 03.2011
High School Diploma -
Hernando High School
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