Tiffany Garland
Tarzana,CA
Summary
I am a dedicated, loyal, honest and hardworking individual who values teamwork. My goal and objective in life, as well as any position I attain is to exceed and go beyond expectations. Someone who is dedicated to be the most efficient, productive, valuable asset. I can possess and can provide many qualities that would make a stellar contribution to your company. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level administrative assistant position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Customer Service and Product Sales
T-Mobile
01.2022 - 12.2023
- Creating and ensuring synergy between customer and innovative technology.
- Provided exceptional support for customers, leading to increased loyalty and repeat business.
- Handled escalated customer complaints professionally, working towards mutually agreeable resolutions while preserving the company''s reputation.
- Identified trends in customer feedback, suggesting opportunities for improvement or additional training needs for staff members.
- Handled customer inquiries and suggestions courteously and professionally.
- Enhanced customer experience by providing personalized mobile device recommendations based on individual needs and preferences.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
- Conducted staff training sessions at least 3 times a week on new products and technology updates weekly, ensuring team readiness for customer inquiries.
- Boosted sales revenue by effectively demonstrating product features and benefits to potential customers.
Administrative Assistant and Debt Collector
Century Debt Solutions
02.2019 - 01.2021
- Assist with day-to-day running of office by handling all administrative duties including but not limited to: scanning and emailing copies of documents to clients, uploading files into company database, mailed, email, and fax case sensitive documents and agreement forms to clients wishing to dissolve debts owed
- Ensure clients understanding of debts, percentages, and statute of limitations based on state regulations per case
- Answer calls, addressing all concerns and client questions ensuring comfort, and quality service to each client regarding their cases
- Submit cases requiring legal attention to litigation for further evaluation.
Administrative Assistant and Sales
Dealer Services
06.2018 - 01.2019
- Assist with day-to-day running of office by handling all administrative duties, scheduling call back appointments for sales of the company product; scanning and emailing copies of documents to clients, uploading files into company database; handled all incoming inquiries for services; mail distribution; record retention and providing general assistance whenever needed.
Lead Administrative Assistant
Mountain Top Data DBA Prospect DB
11.2016 - 05.2018
- Assist with day-to-day running of office by handling all administrative duties including but not limited to: Provide support to executives; assisting sales representatives with lead generation; email blast of a few hundred to a thousand and social media marketing; daily follow ups with current and potential clients; scheduling call back appointments between 30 -50 potential and current customers for sales of product; scanning and emailing between 300-500 copies of documents to clients as well as storing files into the company database; handled all incoming inquiries for services; mail distribution; record retention of hundreds of clients and providing general assistance whenever needed.
Executive Assistant/Dispatch
Absolute Home Cleaning Services
03.2014 - 11.2016
- Assist with day-to-day running of office by handling all administrative duties including but not limited to: Provide direct support to owners; reception; dispatch; scheduling meetings; email blast and social media marketing; 100-300 daily , follow ups with current and potential clients; appointment setting for services between 30-50 calls inbound daily and data entry; inventory stocking/supply orders; bi-weekly bank deposits; scanning and emailing copies of documents (contracts, billing statements, receipts and invoices) to clients as well as storing hundreds of files into the company database; handled all incoming inquiries for services; mail distribution; high volume record retention and providing general assistance whenever needed.
Administrative Assistant/Sales/Collections
FAS (Financial Adjustment Solutions)
06.2012 - 02.2014
- Assist with day-to-day running of office by handling all administrative duties including but not limited to: Mailed, emailed, and faxed case sensitive documents and agreement forms to clients wishing to dissolve debts owed; Ensure client understanding of debts, percentages, and statute of limitations based on state regulations per case; Answer all calls between 400-800 daily, addressing all concerns and client questions ensuring comfort, and quality service to each client regarding their cases
- Submitted cases requiring legal attention to litigation for further evaluation.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Child Development - Child Development
Los Angeles Valley College
Valley Glen,CA.06.2003
Child Development - Child Development
Mission Community College
Sylmar,CA.06.2001
Skills
- Exceptional client service
- Problem solving/critical thinking
- Attention to detail/organization
- Communication (written, and verbal)
- Sensational multitasking abilities
- Power typist (65-80wpm)
- Proficient in all Microsoft Office Suite Applications from 2003 to Current (Word, Excel, Outlook, PowerPoint)
- Documentation/record keeping
- Excellent listening/arbitration
Technical And Administrative Qualifications
- Administrative/Data Entry
- Organization/Filing/Record Keeping
- Excellent Client Communication
- Goal Setting/Multi-Tasking
- Local and Offshore Communication (written and verbal)
- Marketing, Advertising, SOE
- Scheduling/Calendaring
- Dictation and Transcription
- Proofreading and Editing
- Sales
Timeline
Customer Service and Product Sales
T-Mobile
01.2022 - 12.2023
Administrative Assistant and Debt Collector
Century Debt Solutions
02.2019 - 01.2021
Administrative Assistant and Sales
Dealer Services
06.2018 - 01.2019
Lead Administrative Assistant
Mountain Top Data DBA Prospect DB
11.2016 - 05.2018
Executive Assistant/Dispatch
Absolute Home Cleaning Services
03.2014 - 11.2016
Administrative Assistant/Sales/Collections
FAS (Financial Adjustment Solutions)
06.2012 - 02.2014
Child Development - Child Development
Los Angeles Valley College
Child Development - Child Development
Mission Community College
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