Tiffany Gaulden
Rochester,NY
Summary
Veteran administrative professional with excellent problem solving skills, interpersonal strengths and communication skills. Completes tasks quickly by applying strong multitasking, prioritization and organizational abilities. Focused on improving processes to more effectively help customers and provide remarkable client experiences. able to act as a unified team and lead by example. Identify current or potential problems, take ownership and see them through to resolution. Seek and incorporate feedback on your performance from management, coworkers and clients.
Overview
12
12
years of professional experience
Work History
Post Closing Specialist
Genesee Regional Bank
04.2021 - 11.2023
- Maintain strong knowledge of investor requirements and changes as they relate to loan sale.
- Reviewed documents for accuracy and completeness prior to closing.
- Analyzed title commitments and policies for discrepancies.
- Sorted, filed, scanned, indexed and tracked documents in an organized manner.
- Provided customer service support by responding to inquiries via phone or email promptly.
Outpatient Access Specialist
University of Rochester
03.2019 - 04.2021
- Provide patients with excellent patient care
- Conducted outbound calls to confirm upcoming appointments.
- Greeted and checked-in patients in a professional manner.
- Scheduled appointments for new and existing patients using electronic health records system.
- Provided customer service support to resolve patient inquiries or complaints in a timely manner.
Narcotics Pharmacy Technician
Omnicare Pharmacy (CVS)
09.2017 - 05.2018
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
Aviation Electricians Mate
United States Navy
02.2012 - 12.2015
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Performed maintenance, troubleshooting and repair of aircraft electrical systems and components.
- Diagnosed faults using schematics, wiring diagrams and test meters.
- Understood and followed oral and written directions.
Education
Bachelor of Science - Business Administration
SUNY Brockport
Brockport, NY05-2025
Associate of Science -
Monroe Community College
Rochester, NY05.2018
Skills
- Deadline Management
- Customer service and assistance
- File Management
- Documentation Management
- Customer Service
- Self Motivation
- Continuous Improvement
- Team Collaboration
- Effective Communication
- Problem-solving abilities
- Organizational Skills
- Problem-Solving
Timeline
Post Closing Specialist
Genesee Regional Bank
04.2021 - 11.2023
Outpatient Access Specialist
University of Rochester
03.2019 - 04.2021
Narcotics Pharmacy Technician
Omnicare Pharmacy (CVS)
09.2017 - 05.2018
Aviation Electricians Mate
United States Navy
02.2012 - 12.2015
Bachelor of Science - Business Administration
SUNY Brockport
Associate of Science -
Monroe Community College
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